ASPCA | Pet Insurance Review

When we decide to get a new puppy we decided to get pet insurance. My sister had it and it seemed like a good idea. Well in our case it turned out to be a great idea! Our little dog developed Kennel cough and pneumonia at about 5 months. He had been protected against this with vaccine but there are many different virus in the Kennel cough family. So we had to bring him to the emergency vet which is costly. NO problem with our claim it was processed and it really help with the cost we incurred. So happy we made this decision and the company was so helpful and kept us informed on the process.

Changed from another insurance and I’m do happy I did ❗️

I faxed my claim and received an email stating that they got the claim and would be reviewing it. Before I knew it I received another email stating the rob and the amount on the claim they will be sending me. I received the check a few days later.

Even though I tried to straighten out a billing problem, I was subsequently billed for an incorrect, higher amount. Otherwise, great service, coverage, and very easy to submit claims.

Being 64 years old, I have had many dogs in my life. Have thought about pet insurance but never pursued it. After researching several companies, and reading many reviews, I found ASPCA seemed to be the best fit for me and my French Bulldog puppy. Unfortunately he got an ear infection at an early age so I have had two claims thus far. True to their word, ASPCA processed both of my claims/payments very quickly (within 2 weeks) . It was also very convenient my payment was automatically deposited into my bank account. Their website is VERY user friendly and you can track your claim through that way or over your mobile phone app. Just recently, I had a phone call from their customer service asking how my pup was doing and my opinion on how I thought my claim(s) were handled. I was so pleasantly surprised, happy and very impressed at this customer service. In this world we live in, it is so hard to find this kind of treatment and it really made me feel like they truly cared how my pup was doing. Thank you ASPCA!