ASPCA | Pet Insurance Review

ASPCA Pet Health Insurance made it so easy to submit a claim. I was refunded in a timely manner and customer service followed up shortly after to check in on my dog after her brief illness.

I really appreciate how easy it is to submit my claims, and how caring the employees are. Every time my dog has several visits someone calls to ask me how he’s doing and answers any questions I may have, which I really appreciate.

Let me you about my experience as a loyal ASPCA Pet Health Insurance policy for 11 YEARS. I was just bullied and threatened by an agent/underwriter. I called asking about coverage benefits for my dog "who is 11, pushing 12, and not getting around as well as normal.” I was told that my dog would have a preexisting condition and therefore ineligible for alternative care. I asked what preexisting condition. The AGENT - NOT the VET - then diagnosed my dog as "arthritic." I countered and said that the dog has NEVER EVEN been seen for ARTHRITIS. The agent/underwriter then made a threatening statement and said that I had admitted my dog wasn't moving around as fast as normal and that the underwriters will review this phone call and any veterinary notes. If there is one mention of "arthritis" she told me the animal will not qualify for a comprehensive plan that covers alternative therapy. What a rip. And to think I've actually recommended this corporate, monster machine (that preys on the emotions of pet owners) to others. NEVER. AGAIN. ASPCA, I hope your'e recording.

I specifically got this insurance because I noticed that Spay was a covered surgery. I just had my dog spayed, with costs for complications, and called for another reason, only to discover the spay was NOT covered. I was under the impression it was covered under my current plan....the specific reason for using this insurance. I'm really not satisfied to have a policy that piecemeals these types of costs. Somewhere along the line, information was not accurately conveyed. Not a happy camper and may not stay with this insurance.

Let me you about my experience as a loyal ASPCA Pet Health Insurance policy for 11 YEARS. I was just bullied and threatened by an agent/underwrite. I called asking about coverage benefits for my dog "who is 11, pushing 12, and not getting around as well as normal" I was told that my dog would have a preexisting condition and therefore ineligible for alternative care. I asked what preexisting condition. The AGENT - NOT the VET - then diagnosed my dog as "arthritic." I countered and said that the dog has NEVER EVEN been seen for ARTHRITIS. The agent/underwriter then made a threatening statement and said that I had admitted my dog wasn't moving around as fast as normal and that the underwriters will review this phone call and any veterinary notes. If there is one mention of "arthritis" she told me the animal will not qualify for a comprehensive plan that covers alternative therapy. What a rip. And to think I've actually recommended this corporate, monster machine (that preys on the emotions of pet owners) to others. NEVER. AGAIN. ASPCA, I hope your'e recording.