AKC | Pet Insurance Review

I've rarely experienced the excellent level of service I received from AKC Pet Insurance in my entire life!

I am very upset because my new puppy was feeling sick and I took him to his first vet visit the 17th. He was diagnosed with a cold and the doc gave me cough pills. The 17th was the day that my policy insurance started. After this day you have to wait 5 days to get covered. I called them and a representative told me to go to the vet after the 5 days and make a claim with them and they will reimburse me. Well, the 23rd I took him to a different vet at another location closer to my house because my puppy was not getting better and I was almost out of cough pills. This knew vet diagnosed him with a cold also, and gave me more cough pills. Days pass and I make my claim with this ins company to receive my money back from the 23rd vet visit because I should be covered for this. They did not give me any reimbursement and the reason was because my puppy was first diagnosed the 17th and they are taking this day as the day which was not covered. Nonsense. Only for their convenience and unfair benefit. I was asking to be reimbursed for the 23rd not the 17th. And it was a different doctor at a different clinic, therefore a different diagnosis. That's 2+2=4. I talked to another representative about this and she didn't want to understand this nor help. But they just lost a customer because I will not continue with this insurance. And I do not recommend you pay for this either. It is not worth it. And they only work for their convenience. Very unfairly. I would give them ZERO STARS if I could.

they literlly didn't cover my dogs illness first because I put it started before the insurance. Ok.. so i said I made a mistake and it didn't start untill the day I took her to the vet. They again said that they wouldn't cover it because it was 4 days after the insurance started, not 5 days. 5 days after you pay for this insurance you better wait. Lord knows what other fine print is in there that they investigate for ways not to cover your bill. Will be going to banfield and know I'll be handled with care.

Michaela provided exceptional customer service. She was informative, polite, and very personable! Best customer service I’ve ever had!

We have made multiple requests to speak to a manager to get 3 issues resolved and NO one has called. From billing date issues, to refusal to pay for surgical procedures covered by the policy to no communication. We where warned and now I am writing reviews letting everyone know You don’t Want to use this company! Go with Figo or another company who cares.