AKC | Pet Insurance Review

The representative Mikala was very professional, knowledgeable and kind , appreciate the info that made it easy to sign -up.... George L.

Thank you for your availability to answer questions on a Saturday afternoon regarding an emergency situation to determine coverage.

Thank you for your availability to answer questions on a Saturday afternoon regarding an emergency situation to determine coverage.

I've rarely experienced the excellent level of service I received from AKC Pet Insurance in my entire life!

I am very upset because my new puppy was feeling sick and I took him to his first vet visit the 17th. He was diagnosed with a cold and the doc gave me cough pills. The 17th was the day that my policy insurance started. After this day you have to wait 5 days to get covered. I called them and a representative told me to go to the vet after the 5 days and make a claim with them and they will reimburse me. Well, the 23rd I took him to a different vet at another location closer to my house because my puppy was not getting better and I was almost out of cough pills. This knew vet diagnosed him with a cold also, and gave me more cough pills. Days pass and I make my claim with this ins company to receive my money back from the 23rd vet visit because I should be covered for this. They did not give me any reimbursement and the reason was because my puppy was first diagnosed the 17th and they are taking this day as the day which was not covered. Nonsense. Only for their convenience and unfair benefit. I was asking to be reimbursed for the 23rd not the 17th. And it was a different doctor at a different clinic, therefore a different diagnosis. That's 2+2=4. I talked to another representative about this and she didn't want to understand this nor help. But they just lost a customer because I will not continue with this insurance. And I do not recommend you pay for this either. It is not worth it. And they only work for their convenience. Very unfairly. I would give them ZERO STARS if I could.