AKC | Pet Insurance Review

Helpful and professional, excellent customer service makes filing claim a customer-centric experience

Claim submission is easy; response is timely.

The day I signed up for the insurance, I purchased it. I did not need a trial period to tell me whether or not I would keep it, I already knew that. It was my belief then, that the full insurance would be in effect from the day I paid for it. I was shocked - and frankly rather disappointed - to learn that regardless of when payment is made, the trial period is forced on you. In spite of having paid the full premium, there were certain services that were not covered because the policy was still "in trial period." I just thought and still feel that is wrong. Having said that, the coverage since then has been very good. I was very concerned as to how this most recent claim was going to be handled. Long story short, while away from home, my 11 month old female Berner developed pyometra. The resolution for pyometra is spaying. The entire bill was pretty high, due to the nature of it being an emergency and there is a fixed benefit for spaying. I was worried that the insurance would only reimburse for that fixed amount and not recognize that this wasn't a routine procedure. I was very relieved when I received the check that it was handled appropriately. The only other thing I would add is that the world is electronic these days, and funds should be able to be ach deposited and not require a hard check be written and mailed.

This is the most awesome pet insurance! I am extremely grateful that I had decided to purchase pet insurance and I couldn't be more happy. I received a generous reimbursement check for a large emergency vet expense after my puppy ate poisonous plants in my backyard. (be sure to pull up all your lilies, iris, daffodils, and tulips stems and bulbs, as these are toxic to dogs!) AKC Pet Insurance is very easy to work with, the staff are very friendly and helpful, and the website is easy to use. Submission of documents was easy and turn around time to receive my check was fast.

I’ve been with AKC for many years. They are not just my pets insurance company. They are a family. Always willing to help, they process claims relatively quickly, the claims staff and customer service are very friendly. I am very pleased with them.