Animal Medical Center

My pet had came home with fleas from his last visit! Dr Amy had informed me that there was nothing wrong with him!! He started out being really sleepy and limping on his behind leg. That’s the only reason I took him there. I got him back and was told that there was nothing wrong with him but when I came to pick him up there were fleas everywhere!! They told me I would have to pay for a flea removal when he most obviously did not have any fleas before coming to the vet. I understand that it’s a veterinary clinic but at least make sure everything is fine with my pet before you send him home! On another note, I just found out that he also has a parasite!!!!! I am super frustrated and pissed off about this. Especially since I had to go to another veterinarian just to actually make sure everything was fine with him but then got all this other bad news. I would sue but I have bigger issues to deal with right now. I suggest going somewhere else!

posted: 09/29/2024

Only went here a handful of times & each time my experience was mediocre at best. Moving around Colorado a lot & then back to Wisconsin, I have had to take my dog to several different clinics. This one is my least favorite & I will not go back. During one of my appointments, I let the vet tech know my dog does not like being restrained & asked him not to do so when giving him his vaccinations. I then recommend putting a muzzle on him if he had to restrain my dog per their policy. I also asked if I could distract my dog with treats as he gets his shots because I know this works, but the tech said, "well there's nothing in his file about him being a bite risk. I'll take him back & see how it goes." The tech takes my dog out of the room & comes back 5 minutes later. He says to me, "I have good news & bad news...the bad news is your dog bit me. The good news is he didn't break my skin." I was furious & should never have brought my dog back after this experience, but I did. The next time I went was for allergy shots. They ended up giving him 2 40mg shots without my knowledge when he should have gotten 1 40mg & 1 30mg based on his weight. Because they did this, of course it cost me more money. $203! My dog has gotten allergy shots the past 3 years & this was the only time the shots didn't give him any relief. Curious, no? Now I am having difficulties with the staff releasing my dogs records to a new vet. Outrageous.

posted: 10/01/2024

The staff is wonderful. Dr. Amy is so caring and listens to any concerns or questions we have. So happy we decided to bring our pets here for their care. A great place for the care of your pets!!!!

posted: 09/04/2024

Been with this clinic for over 20 years. In the past 2 years I've seen quite a decline in both service and staff. My dog was misdiagnosed for over 1.5 years with a benign cyst by Dr Andi. Turns out it was cancer. No empathy for their mistake just lots of excuses. First attempt at surgery was a fail because they left my high anxiety dog in a cage for 3 hours before performing surgery causing her to have heart issues. The care there has continued to decline such as not even able to run the proper urine test and asking me to pay more for their mistake, not sending the records to her new vet after being called twice with over a months advance notice(yes finally left them) causing delay in her care there. I don't know what has gone on in the past few years but do your research on clinics before making decision.

posted: 07/29/2024

I will preface this by saying that I have seen Dr. Andi for routine care for years and had satisfactory experiences.  This review is targeted at the care we received from Dr. Amy, which has made me choose to go elsewhere in the future. I took my dachshund in because he had been having intermittent upset tummy issues that seemed to be getting more frequent.  Dr. Amy's immediate thought was that his tummy was upset because his back hurt, and recommended restricted movement and a cocktail of medications.  I went along with it at first because I knew his breed had a risk of back issues, and I was honestly so frightened when she brought it up, thinking that I was in for a lifetime of managing his back.  However after I started researching, talking to other dachshund owners, and just observing him more, I realized that his symptoms did not fit this diagnosis at all, plus his tummy was not getting better, and if anything it grew worse. At a follow-up visit, Dr. Amy simply told me that his back was better, he could go back to moving, and when I pressed that his tummy was my main concern told me that she didn't know what was causing it, without really trying very hard to figure it out.  I had already paid hundreds (thanks to Dr. Amy, the students in my classroom will not be able to get the end-of-year gift I was going to buy them), and I paid an additional $70 for a brochure for a specialty hospital with information I could have found online in 30 seconds.  Rather than spending even more on a specialist, I did some research on my own, and quickly discovered that his symptoms matched very closely with a food allergy.  After experimenting with his food, he has greatly improved, and the new vet that I am switching to verified this diagnosis.  If Dr. Amy had taken the time to ask questions about his food (a logical plan when a dog has tummy issues), we might have discovered this sooner.  I was never asked what he eats and never asked if he had itching, which he did (I didn't know this was related until I did some research, and I made the mistake of relying on my vet to help me put these pieces together). Dr. Amy, please talk to your patients' owners to get the story, not just your techs.  Your techs are great at what they do, but a two-minute conversation doesn't help them get to know the animal as well as the owner does.  I could hear every word of the conversation you had with your tech on the other side of the door, and I kept thinking, "Why isn't she having this conversation with me?  I've been observing these symptoms for over a year!"  By the time she walked in the door, she seemed to have already made her diagnosis based solely off of playing the telephone game and getting the information second-hand. She never really asked me anything more than her tech had.  If she had taken a few more minutes to inquire, my dog would have been spared the extra weeks of being miserable, would not have had to be unnecessarily confined and medicated, and I would have been spared a lot of sleepless nights up with a sick dog (and my class would have had a less crabby teacher). This place might be great for routine care, but if your pet needs some diagnosing, please spare them, save your money, and go elsewhere (again, not sure about Dr. Andi).

posted: 05/04/2024