Banfield Pet Hospital

We needed a prescription refilled. Even with an appointment, we waited 2 hours for the dog exam. I would have preferred that they called and pushed back the appointment. They do the exam in another room away from the owner. All I heard from the vet was "She's fine". No questions or interaction by the vet. Lastly, they said they would order the prescription that day. It took over two days and multiple requests for them to order the prescription.

posted: 12/11/2025

They have horrible response and updates. The Vet assistant we met in person was great with our cat. Very sweet and helpful. DR. Phillips was not great. We were told we need to get our cat to lose weight, while trying to figure out how much food that means it took weeks to get any response to our questions and I had to follow up multiple times to just be told "we will talk with the DR and get back to you" to then have to follow up again. The last straw is that I put in an order for my cats anxiety medicine earlier this week when we were down to the last 7 days of pills. I told the doctor we are down to 7 pills. They said the Doctor would be in the next day. Now we are down to our last two pills and I have yet to receive notification of the medicine being approved. Our cat gets violent when he does not have his medicine. This is so unacceptable especially since they are the ones that told us you cannot just stop giving the medicine to him as this one needs to be weened off. We are not happy with the services we have recieved. Edit:From what I have seen they follow the same script for bad reviews, sending you through a list of horrible suggestions that waste your time. There is no fixing this. You have lost a client and I will not be recommending or wasting my time with you further.

posted: 07/20/2025

It felt like they were just going through the motions. They miscommunicated with me the initial visit before my dogs operation and charged me for the same visit at the same time as the operation. Looking for a smaller, more welcome vet next time.

posted: 06/13/2023

I am so disappointed with this hospital. There have been so many instances where I know I am not getting the truth, but have always kept quiet since I thought my pets were getting the best care I could buy. After my last experience, I just can´t keep quiet anymore. My sweet puppy, Nova, has been struggling with an ear infection. She has received two treatments from Banfield (at this location) and we were told to bring her in for a follow up visit two weeks after the last treatment. In order to squeeze her in, we had to schedule a drop off appointment at which time I signed the required paperwork expressing that I DID NOT want any other services for Nova. My daughter received the call letting her know that Nova was ready to be picked up (about 4 hours later), the technician told her that they were unable to complete the nail trimming. She had no idea that I had not authorized this service. When my daughter picked up our puppy, Nova was so happy to see her but was limping. One of the nails had been clipped so short it was bleeding. There had been no effort to treat the nail. My daughter placed the puppy in the back of our car and brought Nova home. Nova did not eat or play the rest of the day and our car looks like a crime scene. I immediately called the office and they pulled up my file. I was given a number to call and also requested that the practice manager would call me when she returned to the offices on Tuesday (this happened on a Saturday). When I asked questions to determine the name of the tech who treated my puppy, I was told that they were having computer issues and they were unable to give me any information. (Had they not just looked up my file?) I called the number I was given and every other contact number for Banfield Corporate offices online only to find out that there is no customer service available on weekends. This morning, I called corporate and filed a complaint. I was told that I would hear something within three business days. I also tried to contact the Practice Manager and the Chief of Staff for this branch and went to voicemail. I have yet to hear from anyone from this hospital. I realize that accidents happen when a very jumpy puppy is getting her nails trimmed, but the treatment was not authorized, not reported as a mistake, and I have had zero response from the company. Again, this is not the first time I have felt like I have not been told the truth from this location. Just do yourself a favor and find someone else to care for your beloved pets.

posted: 05/25/2021

The people are nice however I feel like it’s a guise. I ordered my medication for my dog multiple days in advanced to when he’d need it. Never heard from them. Tried to follow up multiple times and then finally heard from them 5 days after my dog needed his medication. They told me they wouldn’t have it in until Monday (it’s Thursday at this point). They “ordered” it and I had to request that I come in a get his medication administered (it’s an injection). They got me in the next day and then when I came to it I had to pay for the exam, injection, and the medication I needed to go home (because they hadn’t ordered it yet). It cost 400+ dollars for all of that when it was their mess up. I’m gonna paying for the medication but the injection and exam just because they messed up? Dumb. Then I don’t hear back at all about the medication until I called 2 days before thanksgiving. Then the holidays got busy so I couldn’t pick it up until this week. When my partner picked the medication up they told them “I hadn’t paid for it until yesterday and that’s why they didn’t have it ready”. WHICH IS A COMPLETE LIE. We have thankfully gotten our medication, however I will not be going back there even though I used to work at that location and other ones. I am still in the vet med field and I hope I NEVER give a client this type of runaround interaction ever. Super disappointed. Never once was I rude during this interaction, I was ONLY ever understanding. So no I have not been a Karen to them during this process but I guess now I will be.

posted: 12/06/2024