Salish Veterinary Hospital

We were undecided about which local vet to use for our golden retrievers so we have gone to both Salish and the Ridge over the past year, depending on who could see us more quickly. We have been really disappointed with Salish on multiple occasions and are now taking our dogs and our money over to the Snoqualmie Ridge vets permanently. If you are someone that likes details, here they are: Our first puppy developed symptoms of a UTI and we took her to Salish for treatment. They put her on meds and scheduled us for a follow up. The treatment didn’t help and I brought her back in for the follow up. I was told no vet was available to see her and that a follow up is not an appointment with a vet. They told me someone would call me later. It was a complete waste of my time to bring my dog in to be then sent home sight unseen. Both of our puppies developed diarrhea and we had fecal tests done with Salish to rule out giardia. I called for the results and was told they both tested negative. A vet tech called me later that night and said that one of them tested positive. The vet called me the next morning to tell me that they both tested positive and that both needed treatment. It was a really confusing, poorly communicated experience. One puppy continued to have symptoms a few weeks after his giardia treatment. He developed explosive diarrhea every hour or two......day and night. Salish was able to get us in for a same day urgent visit. We paid extra for the urgent visit and for an extensive diarrhea panel. Five long days later, we called and they had the results but wouldn't share them with us because our vet wasn’t working that day. I spoke with Alison and she said it would take too much time for another vet to look over our puppy’s chart (he is 3 months old and has had a total of 3 vet visits). She said that we would just have to wait another day until our vet calls us. I explained that we had booked an urgent visit and had been waiting for five days and our puppy really needed some relief. She refused to let us speak with another vet and never acknowledged or apologized for withholding his labs/treatment. We called the next morning to speak with our vet and were told she was busy with other patients and that she hadn't looked over our labs. We tried again at lunch and after lunch with the same results. She finally called us right before closing and we were able to get down there for an antibiotic for his bacterial infection. We started the medication right away and it gave him almost immediate relief, allowing him to sleep through the night for the first time in almost a week. This was a HORRIBLE experience for us. I still can't believe the lack of urgency and communication we experienced with this clinic and how they handled the entire situation. In contrast, our interactions with Snoqualmie Ridge vets have been great. Everyone we've spoken to is friendly and kind. They seem to love seeing and caring for our pups. If you choose Salish, I sincerely hope your experience is better than ours.

posted: 11/03/2022

The staff here were so kind, and so informative. When my boy needed emergency surgeries they not only helped me find some nice fund raising communities to help pay for it. They didn’t make me feel like a bad person for not having deep pockets. They treated my boy so sweet and let me visit him during his multiple day stay. They answered every question I had, which really helped calm my nerves. I will absolutely recommend them to anyone who asks if I know a vet in that area. Thank you so much to this team, from front desk to doctor. You guys are AMAZING. Pictures from the VERY comfortable visiting room they gave us. ❤️

posted: 08/27/2022

One of my dogs has had a couple of surgeries at Salish and my other dog has a heart defect and I always feel they are well taken care of and all the staff are helpful and supportive. I also appreciate the calls from the veterinarians explaining procedures and test results.

posted: 07/09/2023

My 8 month old puppy wasn’t able to hold food or water down, didn’t want to eat anything, and wasn’t acting like himself at all. After going to the ER and realizing he needed an emergency foreign object removal surgery, we went straight to Salish for the surgery and post-operative care. They were able to take us in the same day (thank god) and performed the surgery just a few hours later. Our puppy stayed with them over the course of 3 days while he recovered. Their service was so prompt, courteous, compassionate, and attentive while my puppy was with them. They made sure to dot all of their i’s and cross all of their t’s to make sure my guy made it out alright. He is now resting comfortably at home and is expected to make a full recovery! I am so beyond grateful for their care and help, and they saved my best friend’s life. Thank you to the entire team.

posted: 04/09/2022

Some of the front office staff are rude, and unprofessional. Rolling eyes with customers on the phone, being short and dismissive. Our pets are family, and customers pay good money for good service. Your front office staff is a huge reflection on how your establishment is perceived. They were not "welcoming" at all.

posted: 07/29/2023