VCA Redmond Animal Hospital

I brought my 4 year old cat here as a new patient today. Our entire experience for both of us couldn't have been better. All of the staff there was courteous, professional, super knowledgeable and very patient. I never felt like treatment options were forced on me, I never felt judged by declining a treatment, and I felt like all recommendations were given in the best interest of my cat rather than in the best interest of profiting the corporate pocket. As a new patient, our exam was free and the vaccine for our cat was reasonably priced at $27. I don't live nearby but this is the vet clinic that we will always be bringing our beloved pet too. Glad to have found it

posted: 06/07/2018

This 5 star review is long overdue! Our dogs love the boarding facility here and we get photo update from instagram almost everyday when they are here. My GSD usually hates strangers but he always has such a good time here and it actually helped him learn how to interact with other doggies and hoomans. My smaller dog gets a lot of exercise and that’s exactly what he needs!

posted: 12/30/2020

We took our dog at the Rose Hill VCA for years until we moved, and taking her to the Redmond location made more sense. Since we don't take her to doggie daycare and a lot of locations require this to board, we decided to check out the boarding at VCA for our family trips this summer. I was quoted a price of $43 for two 4-day boarding stints this summer, months in advance. When I received the boarding paperwork a few days before our trip, the listed price was $73/day with no explanation or notice. At that point, finding another location for her to board was not an option. The helpful staff member at the door when I brought her explained that they had unexpectedly raised the price just the previous week. When I phoned later, after paying my bill, about my frustration that my quoted price was not honored, it took weeks for someone to get back to me (despite the kind and understanding efforts of John, the receptionist, who is always helpful to the utmost). I asked if the quoted price could be honored and was told that may be possible in the form of a credit (not a refund -- but I was ok with this). I understood that there was a family emergency that called the manager away from some time. We again took our dog to board since our second trip, a couple of weeks later, was too close to find other accommodations given our busy schedule, and when I was billed for that stay, the discount ("honoring the previously quoted price") was applied with no verbal followup, in the amount of $24. Given that the extra charges for the first time were about $30/day over 4 days, this is just a meager attempt to honor the agreement when I booked boarding. Though we've had good experiences with the vet staff and anyone caring for our dog, I am disappointed that the management doesn't seem to care much about customer service or making things right. (To be clear, I understood I would be paying the new price for the second boarding, and didn't seek any discount on that, even though I booked both stays at the same time months ago.) I'll be looking for another place to board my dog because I don't feel like a valued customer at VCA.

posted: 08/08/2022

Our dog is family to us. VCA Redmond is great with our family pet for medical needs and boarding. Thank you Redmond VCA for your caring attention!

posted: 10/22/2022

While the overall staff was very helpful and friendly, the front receptionist person the one that's an older male(white/asian?) was not. He actively put me in a psychotic state just because I forgot my mask in my car because I was in such a rush from work to see my long lost cat snow angel(lost for 2 years) after I got an email notification that my lost cat was found. I rushed in the animal hospital but instead of a receptionist telling me politely to put on a mask I was met with a angry and anxious yell telling me to leave. This person basically yelled at me, did not apologies, proceeded to assume as nothing had happened. He put me in a psychotic episode. I had to leave the animal hospital for 10min and be at the side of the hospital just to reorganize myself I have paranoid schizophrenia, all I wanted was my lost cat to be safe. I did not have to deal with my mental health issues that day also. I will never come back just because of this guy, sorry I just don't want to deal w/ him ever again in this lifetime.

posted: 05/17/2022