All About Cats Veterinary Hospital

After going to a vet that was consistently giving me issues, I took both my kitties here and had a great experience getting a second opinion on both of them. The vet talked to me about a variety of my concerns for the entire duration of the appointment and the vet techs/front office were wonderful as well. So happy to have switched!

posted: 07/01/2023

My 13 years old boy became sick recently, for the first time. He couldn't be moved or transported safely. Dr. Lester is the only vet he's ever seen. I live across the street from All About Cats and have run into Kathy Lester a few times, and called her once during their Covid closure to ask a couple questions about my cat. I called the office and asked to speak to Kathy the morning it was clear my cat was in trouble. She wouldn't take my call. I was told she was there but "busy" after she was told I was calling. The receptionist referred me to a mobile vet, who thankfully helped very much. She sent a prescription to All About Cats. When I attempted to refill the medication, I got a call from Dr Lester's vet tech. Informing me that this would be the last medication they would provide. That they had only filled this as a courtesy because they were "concerned" about my cat and I would have to talk to his vet with any further questions. Arrogant and condescending. Clearly Dr Lester was no longer my cat's vet. I am learning to walk again, after medical issues and, after eye surgery, beginning to see well enough to know that my boy has to lose a few pounds. If he survives. I can now see well enough to let Kathy Lester know that I and my therapist watched her dodge and weave around me today and actually break into a light jog to distance yourself from me, while I was doing my walk therapy. Your "concern" for your former patient was so very clear. Not a quick "how is he?", just an urgent attempt to go by me. We were almost side by side and you looked directly at me. I'm guessing my therapist will also write a review. I can only encourage readers and clients to carefully consider the possibilities if your cat is not a consistent visitor to this clinic. In my case, no one would take my call for questions about his condition, which I would have of course been willing to pay for. Response to Kathy: That you seem suddenly open to discussing this further, is of no benefit to my sweet boy. I can only imagine that you and your staff simply shrug and say or think, 'We can't please everyone'. You and Dr Lester and your tech aren't auto mechanics who can pick and choose the easiest and most profitable jobs to accept. You make life and death decisions for those we love, when you are willing to be involved and the condition is very serious. In my case, none of you were willing. Or kind. Or even interested in doing what your profession involves and promises to those of us who trust you. Or, sadly in this case, trusted you previously.

posted: 06/22/2023

Another veterinarian recommended Dr. Lester to me because she thought he would be the best person to treat my cat's particular condition, and I couldn't be happier with the outcome. My cat recently had a surgical procedure done for a non-life threatening condition. Rather than having her come for several appointments for testing and then the procedure, they boarded her overnight without charge, which I'm pretty sure was for my own convenience because she was stable. Every staff member I talked to and personable and friendly. Dr. Lester in particular was very communicative and willing to answer questions, and I can tell he cares because he educated both my partner and me separately about aftercare, since I had to stay at work while my partner went to get her. He called me to make sure I had all the information I needed. This was also a procedure in which we had a good idea of what would happen but wouldn't know the exact details until x-rays were taken the day of the procedure, and he communicated with both of us to keep us updated. There were no complications, and my kitty is happy and healthy. Furthermore, the cost for everything was below what was estimated. Looking over my invoice, I noticed there were a couple things they could have charged us for but didn't. Kathy at the front desk is great as well. I had quite a few questions regarding payment and paying remotely, and she never once made me feel like I was being an inconvenience. It seemed like she genuinely enjoyed being helpful. I sincerely doubt you would regret choosing this hospital.

posted: 12/01/2022

After going to a vet that was consistently giving me issues, I took both my kitties here and had a great experience getting a second opinion on both of them.

posted: 09/03/2023

This is one of the best vet practices I have ever been to. I started going here in 2017 when I adopted a special needs kitten because I wanted a vet that knew cats very well. Every visit I had was thorough, concise and everyone was polite and kind. When the pandemic hit and we needed to get our other cats into a vet when nobody else was accepting new patients these wonderful folks graciously said they’d also see my other 2 cats in addition to our special little guy. During covid when they weren’t allowing people inside the visits over the phone were also thorough. I really, really like this place and would 10/10 recommend this place to anyone with a cat. I can’t imagine having a negative experience here, everyone is just so kind. They also communicate via email which I greatly appreciate because I tend to have phone anxiety.

posted: 09/15/2022