Animal Emergency Care

I am out of state and my dog ate a sock :/. I would normally go here / call if I was in town, but sadly there were no animal emergency care places open where I am visiting. I believe I spoke with Danielle (I'm so sorry if the name is wrong). She was beyond helpful and went above and beyond to help me and talked with the doctor. I am just beyond pleased with the kindness that I received today over the phone. They did not need to help as much as they did but they did and for that I am so grateful! My pup is now fine and can get back to enjoying the beach!

posted: 08/13/2023

I don’t have the words to express how grateful I am for the wonderful team at AEC. My sweet cat is home, alive and purring, thanks to them. I never caught his name but extra big thank you to the care coordinator(?) who was working last night, your unwavering kindness and empathy were invaluable. Thank you all so much!!

posted: 06/01/2023

*Take your pet here if they’re having an emergency!* If I could give 10 stars, I would. Everyone at Boundary Bay / AEC is competent, understanding, responsive and kind despite having one of the most difficult jobs in the world treating suffering animals, and helping their emotional parents, daily. Thank you all. You are quite literally heroes. Our senior male cat has been having gastrointestinal and urinary problems and has been here multiple times in the last few months, after showing signs that he was in discomfort and we weren’t able to get him in to see our regular vet immediately. We were always counseled thoroughly on what courses of action could be taken and what the cost would be *before* expensive treatment was provided. All of our many questions were answered transparently and with kindness. A BIG special thank you to Dr. Johnson for helping our cat Mogget and explaining to us exactly what was going on every step of the way. We appreciate you so much. Yes, there will most likely be a wait time - just like in a human ER. You can also call ahead and ask about wait times. From my experience, your pet is assessed and will be provided care according to the urgency of their problem and the urgency of other pet’s problems who are waiting for care as well. Yes, they require payment on the date of care provided, as I can only imagine they must do in order to ensure they can afford to continue to provide great care and also pay their excellent staff. The staff and website are both very clear on this detail, and can counsel you on options such as CareCredit in order to help pay for your visit if you’re in financial difficulty. If you’re worried about how to pay, ask them to walk you through the options. They do not offer payment plans in-house. They will provide you with an itemized estimate of how much expensive care will cost before providing it in order to make sure you are aware of the costs. For a longer visit, they have you pay a percentage of the *lower* total estimated bill as a deposit, something that once again is absolutely justified for the level of care they’re giving. The cost of an initial daytime emergency visit for a cat is around $125 (additional medications/exams/care add onto that). Please take your animal in if they’re in obvious discomfort! By the time pets show it to us, it’s time to take it seriously, as I have learned.

posted: 05/08/2023

Exceptional service & care for our cat. Each staff member kept us abreast of the process and updated us as required. We felt comfortable with their suggestions, the cost for the care that they were providing and ultimately we left with a much happier cat! THANK YOU SO MUCH !!!

posted: 06/11/2023

Each person here is so very caring for every animal & human that comes through their doors! We came here for our Sweet Long Hair Dachshund (Theo) having to have surgery for his Cancer to *Hopefully* get removed🙏. Boundary Bay Specialty Veterinary Hospital & Animal Emergency Care, are Both located in this same building & share services in this building. When the specialty clinic staff are done for their day, then the Animal Emergency Care is open the rest of the time & can take emergencies & keep their patients (pets) from Boundary Bay Veterinary Specialty Hospital after hours & needed continuous treatment! These are such Wonderful people! We just Love how Wonderful they all are! Our Theo does Not like going anywhere & is always upset & barking. When he comes here, he sits down & does Not say (bark or whine) One word/sound! He Loves these wonderful staff of this life saving place for our fur babies! Thank You to you All! Blessings to all of you & to our Great Surgeons & Oncologist! We can Never repay you for helping save our Theo!🙏

posted: 08/08/2023