Dale City Animal Hospital

receptionist girls are very nice and helpful. i’m a very anxious person and they made me feel welcomed. i came in early and it was my first time there i was treated well. the doctor & assistant we’re kind as well. very informative and they accommodated my needs w my cat to get her the help she needs, even though they don’t groom, they offered and it means the world to me. i am happy to say i will be coming back, such a wonderful experience! thank u dale city staff. :)

posted: 09/23/2023

This was my first time at the new location. The office is beautiful and spacious, but honestly I would rather go back to the old location and the warmer, family atmosphere we felt there. I felt the receptionists did not provide a positive first impression. There was little eye contact, no smiles, no interaction or interest in my pet. Once I was called back into the exam room, the vet tech was pleasant and friendly with me and my pet, and the doctor was OK. After the tech told me that my paperwork was ready and I could leave the exam room and return to the reception area, I walked back up to the receptionist desk. I was greeted with a curt "we are not ready for you yet. You can be seated." Overall the experience was, well, OK, but nothing compared to the staff and environment that I used to enjoy at the old office. I think maybe success and keeping up with the Joneses has replaced priority over providing a caring and warm atmosphere for the pets and their owners. I will probably look into a vet office closer to my home, given this visit did not give me much of a reason to go out of my way to attend the newly located office.

posted: 08/25/2023

Definitely not the same place I started using in 1989. I've called to make appointments but was told there were no vets working that day. Different hours and not good for people who work for a living. Finding another vet that is more convenient for me. Really miss Doctors Summers and Mayo.

posted: 09/18/2023

Took great care of our dog when we were not even their patient! Our Sandy (miniature dachshund) is now doing much better. I believe the pricing was also within reason. We may make this our final vet!

posted: 08/30/2023

When I brought in my dog Cora, one of the employees really outdid themselves making me feel comfortable but also my dog. Her name is Angel and she was able to assist me in an outstanding way! Never felt more cared for truthfully, when I first came in I was scared and no one else but Angel saw that and comforted me, now I know that no employee is required to do that but she did that and made me experience worth everything! Will be coming back for all of Cora's check ups and more!

posted: 09/21/2022