Valley Veterinary Emergency Hospital and Referral Center

Cali Girl in WV

Last week, we faced a sudden emergency with our kitten, Finn, who ingested heart medication intended for his older and much larger canine sister. I promptly contacted Valley Veterinary Emergency, and their team guided me on the necessary steps to take. Given that we live over an hour away, they graciously allowed me to pre-register Finn over the phone, ensuring that he was attended to almost immediately upon our arrival. Throughout the experience, the staff showed exceptional kindness and compassion towards both Finn and us. He was hospitalized overnight, and they made it a priority to keep us informed; the veterinarian even took the time to speak with me directly to provide updates. Although they initially quoted us for an extended hospital stay, they ultimately discharged him earlier than expected and issued a refund for the difference in time. To me, this shows their genuine concern for the well-being of their patients rather than just making more money. They knew Finn was doing better and would feel better being at home. I appreciated that. Additionally, when I had follow-up questions the next day, they were more than willing to assist and allowed me to consult with a vet again. I am truly grateful for their care, compassion, expertise, and bedside manner. While no one wants to find themselves in a pet emergency, I wholeheartedly recommend Valley Veterinary Emergency should the need arise. Thank you to the entire staff for taking such good care of my baby. 🧡 🐈

Oct 6, 2025

Sonja Arifaj

I went through hell and back. And all within 3 hours. From an old dog (mine) that doesn't feel good to a devasting diagnosis and putting to sleep. They took me in when no one else wanted to. Not even my very own vet. The doctor was very sweet and patient with me and my dog. So if whoever has a pet emergency don't bother going somewhere else. This is the place you wanna be. They're open 24/7 and you can just show up. Charlie and I say thank you. Fly high now little buddy ❤️ i will always love you.

Oct 9, 2025

Michael Murn

Our sweet girl Phoebe passed away late at night. We brought her in to be put to rest and they were extremely kind to us. They had a safe and comforting room for us to be in. They treated her with dignity and respect. They let us take our time and took her only when we said we were ready. We are extremely grateful to have been able to bring her in.

May 4, 2025

Daniel Dunn

Highly Recommend!! Our Trixie couldn't be seen by our vet and so they referred us here. She is only 8 months old and has already been hospitalized twice (once before we got her from a rescue group), and then after she got really sick following her rabies vaccine. She was lethargic and not eating, wheezing and had a high fever. We went in at opening and were seen almost right away. Your experience may vary depending on the timing, when we went in to pick her up the next day the lobby was full!. Be patient!! It is an emergency room!! ALL the folks there were very caring, answered all our questions, were very transparent about the costs, optional tests and care that would be provided. They had her in there for a full 24 hours and thankfully her fever broke, her spirit returned and we were able to take her home. Like I said, EVERYONE was kind and caring. The final bill was in-between the estimate (they give a high/low estimate) and when we had questions, they went through it with us and explained everything to our satisfaction. I would highly recommend Pet insurance especially for new puppies because no vet is cheap and the level of care we got was very high, so with pet insurance the stress of the costs is minimal.

Oct 13, 2025

Bethany Bauserman

Last night, I had to bring my sweet elderly lab here to be put down. Skyler (I’m sorry if I misspelled your name) was an absolute angel along with the front desk staff. They were attentive, empathetic, and made sure me and my family had everything we needed and wanted. As my first experience with this location, they exceeded my expectations and let me cry my eyes out from beginning to end. I’m forever grateful for you guys and making my first experience putting a cherished fur baby down easier.

Oct 18, 2025