Veterinary Emergency Services

I was thoroughly impressed with Dr. Robertson and staff when I took my 14 year old dog, Lilly, there at 4 a.m. recently. I woke up to her shaking and panting nonstop, completely out of nowhere, and began to panic. I called the clinic and was told to bring her in. Immediately upon arriving, I felt at ease. The staff was friendly, professional, and empathetic. The entire time I spoke with Dr. Robertson, I could see the wheels spinning in his head as to what could be wrong- he was very detail-oriented, and knowledgeable. I highly recommend visiting this clinic if you are ever experiencing an emergency with your furbaby. 10/10 experience.

posted: 07/27/2023

When my dog was having breathing difficulties I brought her here. They immediately put her on oxygen. They were very gentle with her. The staff were all very kind and professional. And the vets went over everything that was going on with her and what everything would cost very well. They made her comfortable when I couldn't and I'm so grateful

posted: 06/22/2023

I cannot say enough wonderful things about my experience at Veterinary Emergency Services. Everyone from the front desk receptionist to the vet techs were phenomenal. I knew my pet was in good, caring hands. I appreciated the follow up text to check in on my pet. Dr. Stauffer was incredibly kind and knowledgeable. Everyone explained the treatment plan thoroughly and I was kept updated on my pet’s condition. I highly recommend this office if you are ever in need!

posted: 04/14/2023

We had to put our girl to rest this week and of course that was extremely painful for our family. They fit us in very quickly and we’re so considerate of our feelings. The assistants were very empathetic and comforting and the vet who completed the euthanasia was very kind and patient with us. Thank you for everything and I will highly recommend for anyone to use them.

posted: 05/19/2023

Unexpectedly, our family dog had to be put down yesterday, due to severe neurological issues. We had quite the struggle getting it under control the last two days, and we had to make that difficult decision. This was the closest vet ER from our house - about a 20 minute drive. I went with my brother (primary owner) and my significant other. We explained the situation, and they told us that the vet was in the middle of surgery, but they would figure something out. Not a minute went by, and one of the ladies brought us to a room. My brother told me that he definitely felt listened to and was very well informed on the process. From here on out, they took care of us as if we were the only ones there, but, in reality, they had a million other things going on in the back. When it was time for him to go, they offered us all the time we needed to say goodbye. While my brother was next to our dog being put to sleep, I stayed in the waiting room. The receptionist was kind and reassuring while we waited. I feel like we were there a total of maybe an hour. There were a lot of things going wrong that day, and the one good thing that happened was that we had no problems with this place. If we had received bad customer service, it would’ve made letting our dog go so much harder. But, thanks to this place, they made us feel better. I hope I have no more pet problems, but if I do, I’ll be sure to take my next pet here! Thank you!

posted: 03/26/2023