Banfield Pet Hospital

If I could do a negative 5 I would. On Saturday a vet tech gave my dog a toxic dose of medication. I had to transport her to another vet to be admitted for care. The clinic has yet to call me with an explanation of what happened or anything. I called today to try to talk to someone about what happened and I was told there was no one I could talk to and to call back tomorrow. Thankfully it seems like my dog will pull through this but this clinic basically poisoned my dog and hasn’t had the decency to call and follow up with me. I am writing this review to help warn other pet parents and hopefully prevent this from happening to someone else. I also tried to call corporate and I was told there was nothing they could do to help me as these types of situations were handled at the hospital level. If no one is holding this place accountable and ensuring steps are being taken to prevent this from happening again, then I have lost all faith in the safety of this organization. I will never be taking my dog to a Banfield hospital ever again.

posted: 03/27/2023

They're usually pretty busy but always helpful and knowledgeable. They take great care of all 3 of my cats. Desk staff are always friendly and very accommodating. Doctors do a great job of communicating visit updates.

posted: 01/22/2023

Shout out to Emma, Alexa, and Jamie. These ladies have worked hard to make our experience the best it could be even though things happen. Will use them again. The practice definitely has its share of issues, but I can see efforts being made for improvement. Not all locations have this level of service! These folks are great!

posted: 05/22/2023

I am a new dog mom and here makes me feel so great about the care the give my pup. The rates are extremely amazing. Seriously this is the place to take your pet if you want the BEST CARE!!! Thank you so much for giving me all the information I need at the beginning of our new family members (ZEUS) journey!

posted: 09/12/2020

I have had the worst experience ever with this store. Today I called and they placed me on hold for 20 minutes. The people at the front desk that are ansering the phones are not customer friendly at all. I still cant believe I was hold for 20 mins. I asked to speak to a Manager and they said a manager is not available all day so there is no to submit my complaint to. I was there yesturday and dropped off a stool sample full of worms. I was told that I had to pay for a fecal exam in advance which I did. And was told that someone would call me back with am update amd what type of medicine I needed to deworm my dog. No one called me at all. After waiting for 20 mins and then was routed to a voice mail. I called back this morning and the front desk receptionist tried to put me on hold again. When I asked for a manager they said no manager is availble. So I asked them about my fecal exam and after being put on hold numerous times the receptionist told me that the Doctor forgot to call me yesturday and there was no worms in the sample. So, they told me to call back again if I saw worms. I had to tell them that I dropped off the sample and there was worms. I was placed on hold again and then they said yes there were worms but it was adult worms and shouldnt have a problem. They prescribed no med and it was as if they lost my dog fecal sample and was making up excuses. Such a horrible experience and I am going to tell everyone DONT GO TO THIS LOCATION!! This is not the first time, the visit before they had me pay for med in advance and then told me they were out of stock and I would have call back and see when they are in stock and stop by again. This is so unprofessional and they always have long lines with a lazy front desk people. This location should be closed down!!

posted: 02/25/2023