Banfield Pet Hospital

I’ve been taking my pets to Banfield since 1992! They’ve been there for us through sick pets, wellness checks, losing our beloved pets and wouldn’t go anywhere else. At times they’ve had some training issues but that’s anywhere you go. We like paying monthly for things our dogs will need throughout the year, like shots, checkups, bloodwork for preventative things, teeth cleaning etc.

posted: 09/15/2025

This location is really not pleasant to go to compared to the Pasadena location. Ever since I’ve moved closer to Pearland, this location has shown a lot of unprofessional behaviors. Everything takes forever, there is no communication either. I’ve had too many problems with this location after given them many chances, I probably will never go to this location again.

posted: 10/29/2025

Banfield is a money hungry company. My dog passed away in December of 2024. The store location told me that since my dog was no longer living that I could contact Banfield’s corporate office and that they would stop my plan that I had for my dog. Wrong answer…. They stated that I used a portion of the plan, which was less than 3 months. I was advised that I still had to pay. So in essence, I have to continue to pay for something that I or my dead dog would get no use out of. I even asked for them to prorate my plan and asked for them consider canceling my plan. Banfield is a HORRIBLE company! The greed they displayed is beyond ridiculous. No empathy for pet owners. I will never ever give them my business again. You should do the same. The day will come when you lose your beloved pet and you can count on Banfield to continue billing you for a whole year.

posted: 06/08/2025

Very caring persons. My dog is well taken care of. And they are always taking the time to answer questions over the phone. Great, great place

posted: 09/15/2025

I had an appointment scheduled at 7:30 AM for my cat and arrived on time, only to be informed that the veterinarian would not be in until 8:00 AM. I waited patiently, but by 9:00 AM—after two hours—no one had seen my cat, and I was then told the vet still hadn’t arrived only to also be told I had to wait till noon. What was the point of booking appointment at 7 in the morning then? During this entire time, my cat, who is an indoor pet and not used to such environments, was left stressed and unattended. At no point was she examined or even checked in properly. After waiting for hours with no communication or updates, I ultimately decided to take my cat and my business elsewhere. It was frustrating and disappointing to have made an early morning appointment only to receive no service. Additionally, the repeated attempts to upsell insurance and other unnecessary services made the experience even more unpleasant. This level of disorganization and lack of care is unacceptable, and I hope future clients are treated with more consideration.

posted: 05/13/2025