Town and Country Animal Hospital

Our little chihuahua/terrier mix developed an infection on the side of his face and neck. Dr. Black and his staff got him in the same day even though we were a new patient. ALL the staff were so kind and the office is beautiful. We will return with our other three pets!

posted: 04/22/2025

I came to Town & Country after moving from out of state, hoping to find a good vet for my older dog. While the vet, Taylor, was kind and professional, I won’t be returning due to several concerns. When the staff insisted on using their thin leash, that literally gagged her, to take her out of the room instead of examining her with me present, my dog panicked. I stood by my dog to help her know she’s safe and to help the staff. Their response of just staring at me and not showing me where they needed my dog felt judgmental as if I was a problem by keeping my dog calm. Communication about what was happening and why she was being taken away was nonexistent. I had to ask after they brought her back. Costs were not explained clearly beforehand, and their paperwork makes it clear they require full payment at the time of service with no flexibility, which gave the impression that money mattered more than care. The biggest issue was follow-through. They promised heartworm results within 30 minutes, but I never received a call and only got an email more than 24 hours later solely about heart worm results. They also said I would receive a surgery estimate within 24 hours, yet more than five days later I still haven’t heard back. For a dog with potentially serious health issues, this lack of communication is unacceptable. The only positive part of the visit was Dr. Taylor herself, who was straightforward and professional. Unfortunately, the overall experience left me with no confidence in the clinic’s care or reliability.

posted: 08/24/2025

The staff and service at Town & Country Animal Hospital has always blown us away. They have been our trusted Vets for many years, and guided us very tenderly in recently laying to rest our long time family dog (Mac, golden retriever of almost 15 years) - Making the right decisions about your pets can sometimes feel very difficult but Dr. Beau and Dr. Elizabeth Black have always made us feel confident in our treatment decisions and been educational and compassionate every step of the way. The hospital is in amazing condition, the staff friendly, service smooth and after having the experience of putting my beloved dog to sleep, I just had to write a review. I am just so very grateful for the doctors care for us and comfort and attention given to Mac. I can't thank them enough for how smooth and peaceful Mac's passing went and how skilled they are both in medicine and sincere genuine care for the pets (and owners). Thank you for your all your words of encouragement, comfort and advice. We will always continue to use Town & Country for our animals needs and mostly highly recommend them to anyone in the greater Denton area for their small and large pets. We have now been through the whole circle of life from brining in a puppy, wellness, sick visits, now - to the end of senior care. We've dealt with pet emergencies (last year - that had great outcomes) - and can confidently say that they are the best health partner to choose for your loved and cherished pets.

posted: 01/14/2025

This is a truly wonderful veterinary team. Even when going through the process of saying goodbye to our beloved dog Sunny Dr. Black treated her in her final moments with a level of respect and care I have never seen from another veterinary practice, what in the past has been a cold calloused process he handled with a warmth and respect I will never forget.

posted: 08/20/2025

Still Amazing in 2025!!! They are the best!!!! Taking care of our Sofie girl!!!! 🐾 Update: We had to make the hard decision to put our beloved fur baby to sleep last week. They were amazing… It was an extremely hard decision for us and they accommodated everything for us. I loved our first visit here. Very professional, sweet and caring workers. I would highly recommend this vet!!! Give them a try- you won’t regret it!

posted: 04/10/2025