VCA Sandy Lake Animal Hospital

So, I am super picky to almost a Karen level about vets, and I love this practice. I’ve seen all of the vets, they’re all kind, highly competent, and listen to their clients. The office staff and vet techs are also on point. They know their jobs and they are super nice about it. I found the pricing comparable to other good vets in the area, and they didn’t do anything I considered unnecessary. You can also schedule online, though sometimes there’s more flexibility if you call. My Pom also hates everyone but loves one of their techs!

posted: 07/28/2023

I have had great experiences with this Animal Hospital! The numerous times I've been in the front staff have been kind and courteous as have Dr. Cowser and his associates. Dr.Cowser is extremely knowledgeable and very compassionate, I also love how he communicates my dogs needs and walks me step by step of medications. My dog Harriet is so calm when coming to the office and loves coming in! Thanks so much VCA Sandy Lake!

posted: 07/23/2021

My family has taken our animals here for years. Our first animal here was the family dog that I grew up with, Bailey, who lived to be 18 or 19 years old. When the time came for the hard choice of having to put Bailey to sleep as she was no longer eating or taking water, every person that worked at VCA was so kind, empathetic and understanding of our grief. We were there with Bailey as a family when she was put to sleep. There was so much love and kindness that was in that room with us, not just from our family but from those people that had helped us take care of our dog through various battles for years. After a long time with no animals in the house, my mom had to take on another dog, Susanna-a goofy miniature schnauzer mix, because of the loss of a family member. Susanna made her remember why people have dogs in the first place, so then she decided to get a puppy, a very tiny, very rambunctious little maltipoo named Ruby. Ruby and Susanna are both patients at VCA, as well as the dog that I now have, Lulu-who I describe as my very hairy child. Every single person that works at VCA Sandy Lake, from the people at the front desk to the veterinarians, treat every animal that comes through those doors as they treat their own animals at home: with love, patience, and kindness. I won’t be taking Lulu anywhere else, and I can only hope that VCA will be taking care of her for another 20 years, just as they did with Bailey.

posted: 07/17/2020

It took me a long time to make enough peace to leave this review. The events I am referencing happened mainly Spring 2022. I became a client of this vet late Summer 2021. I was overall happy with their care until these events. I had mostly worked with Dr. Cowser who I am referencing. I always appreciated the office staff and their efforts to fit our dogs in the schedule when needed. In Spring 2022, one of our dachshunds started acting strange and was off balance and declining in health rapidly. Whether we’ve had the money or not, we’ve done the absolute best by our dogs and consent to any care they need. I spent a lot of money at this vet on both of my dachshunds in that less than a year. I took our suddenly sick dachshund into this vet multiple times in a few weeks in spring 2022 trying to save her. She was only 11 at the time at small dogs often live until 16-18. She started acting strange and rapidly deteriorating despite all of her health tests from this vet coming up positive. I requested full blood work and Dr. Cowser kept telling me it essentially wasn’t worth it and wasn’t worth the money that all her other sugar level tests, exams, etc. were normal despite my willingness to have it done and paid for. They had her for a full day and confirmed she was “not herself” and experienced “seizure like” behavior and instead of running bloodwork he decided she had a brain tumor or cancer and there was nothing to be done. After they said there was essentially “nothing to be done,” we weren’t ready to put our dog down as she still responded to her name and seemed aware in her distress. I also took her to the emergency/specialty vet they recommended an in the near area and they were rude and unhelpful. Despite his advice, we took her to a different emergency vet 30mins away in downtown Dallas. I would recommend them to anyone. They were able to relatively quickly diagnose she has a thyroid issue that requires daily calcium medication. We spent thousands in the emergency vet over a few days because she was essentially on deaths door. This dog now simply has to take 2 Tums (yes the same tums you take for heartburn) a day and a calcium medication. She is healthy and thriving. I am furious I almost put my dog down at his advice and near refusal to do blood work. I found a different wonderful vet in the near area that was more affordable, cared more, and was willing to learn about my pet’s condition. I’d caution anyone to use this vet beyond the basics. Update 10/27: I appreciate your response to my review and have given and even more detailed response via the provided email.

posted: 10/27/2022

Very professional! The doctor and the nurses were super nice. I was very upset about my pug's condition but it was explained to me with kind hearts. I need to take Mia back. Highly recommended!

posted: 07/15/2019