Vetco Total Care Animal Hospital

Do not go here if you don’t care if they don’t listen to your pet’s health issues. I’m really disappointed with how this clinic has handled my pet’s care. Every visit feels rushed, and it’s clear the staff is stretched thin. I understand the vet is likely overworked and underpaid, but basic communication and follow-through shouldn’t be optional. I called once for my cat’s UTI results. First they told me there were no crystals, then after checking again, suddenly there were “microscopic crystals.” That shift doesn’t inspire confidence and makes me feel like the results weren’t reviewed carefully the first time. They also performed an ultrasound while I was there, and no one explained the findings afterward. I had to follow up myself and ask if anything showed up in the ultrasound. They actually had to “check and see,” which tells me they forgot to review it altogether. That should never happen. Communicating results is the most basic part of their job, and the lack of care is obvious. The exam itself lasted under five minutes, and the vet walked out before I could ask my questions. After the visit, my pet developed sneezing and congestion, and when I called, they told me I’d have to come back and pay for another exam. It left me feeling like the priority here is money, not care. I’m still waiting for a callback from the vet, which says a lot. If you truly care about your pet, I wouldn’t recommend coming here. Corporate should be embarrassed by how little support and attention they’re giving to both their staff and their patients.

posted: 11/10/2025

We took Poppy, our 5 month old kitten to this vet. They treated her so well and gave us sound advice. Dr. Chan and the other people that work here truly care about your babies so I would highly recommend them. They even gave her some delicious treats to make her visit more enjoyable:) The exam for her was $90 which is very affordable for me which I appreciate.

posted: 09/22/2025

My kitty Joy had many teeth removed here at the Hancock location a couple of weeks ago. The care she (and I as her worried cat mom) received were 5-star. Thank you to everyone here at this location—you all are much appreciated. Dr. Chan, Elise, Cardella, and Patrick—you all rock! Heading back in a few more weeks to get the rest pulled.

posted: 03/10/2025

I want to share my fantastic experience at Vetco at Petco, which has been a blessing for my cat, Sonja, who struggles with asthma. Finding a prescription inhaler has been challenging, especially since other clinics charged upwards of $300, leading me to rely on steroids that were often frustrating to manage. Now, thanks to Dr. Chan, I don’t have to worry about that anymore. When I visited, I was initially disappointed they were fully booked, but Patrick at the front desk kindly fit me in. Vet tech Elise was incredibly kind, helping Sonja feel at ease. Dr. Chan provided me with a prescription and recommended the AeroKat inhaler, which I’ll be ordering. She explained that I could start using it right away and administer it 2 to 3 times daily during asthma attacks. I was pleasantly surprised with a free coupon for the first visit, which I truly appreciated. Thanks to the team, Sonja now has an affordable inhaler, and Dr. Chan's compassionate care eased my worries about her health. I highly recommend Vetco at Petco and especially Dr. Chan. Thank you to everyone there for your incredible support!

posted: 03/31/2025

Don’t be wary of the Petco label. They purchased a beloved local vet clinic named Abraham Veterinary Clinic with Dr. Chan. Dr. Chan is the most caring, warm, and direct vet I have ever had. She offers really helpful information so you can feel empowered to make informed decisions about your own pets’ health. The administrators here are also so wonderful and patient. I had had issues with the past staff here— they were often disorganized and did not communicate well, which was frustrating and made me feel like I was completely alone. But I finally feel like I have support in caring for my dog.

posted: 10/28/2024