Roots Integrative Veterinary Care

The best experience we have ever had with a vet. Felt at ease the moment we arrived. Dr. Jordan and her tech were wonderful with our cat Haley, and felt we couldn't have been in better hands.

posted: 02/06/2026

I'm pretty hippie boujee and this place hits -- excellent experience from arrival to departure. Have never had a veterinarian be so deliberate while taking the time to explain ways to exercise and play with my pup. Went home to play more with my 15 yo chihuahua and I saw excitement on his face that made him look like a puppy. Grateful for the reminder to make time to play with the dogs as well as walk them. I trust Roots Integrative Veterinary Care to support my pups and I after our first visit and look forward to returning while I'm in town.

posted: 02/12/2026

All of the people at Roots are extremely kind and you can tell they really care about animals. Dr. Sosa and Dr. Jordan handled our two senior cats with care and were very patient with my many questions and concerns. Unfortunately, they both passed away in September, but Roots followed up with me several times after they died and it was very touching. If and when we are ready to adopt more animals, we will not hesitate to take them back to Roots.

posted: 11/23/2025

TLDR: I scheduled a 60 minute appointment, and only got 30 minutes with the doctor. I was quoted $200 for 60 minutes, and I was charged $200 + extraneous other charges, even though the visit was cut short. Roots was given the opportunity to rectify the situation and chose not do so. I was so excited to make an appointment with Roots, as I take a more holistic approach with my own health, and I want the same for my dog. After waiting several months to get in, I was so excited to have an hour-long appointment with Dr. Lassin, where I hoped to get time to discuss a few different issues and ask questions. I filled out a lengthy intake form ahead of time, and arrived early for our appointment. After multiple emails warning that they charge a $50 late fee if you're more than 10 minutes late, I was quite disappointed to be kept waiting until after 11:15 AM, for my 11 AM appointment. However, because they make such a big deal of charging this late fee, so that they can make sure to adjust their schedule to make sure other patients get the care they need, I assumed that my appointment would run late, so that I would get my full hour. Nope. Dr. Lassin walked out of the exam room at 11:44 AM. Our "one hour" appointment was under 30 minutes. For a "traditional" vet, this would seem like a reasonable amount of time for an appointment. However, Roots made a big deal when I was booking about telling me that they charge $200 for their initial appointment, because you "get a full hour with the doctor." We did not. In addition to this, when we went to check out, I noticed two odd charges on the invoice, that I truly thought must be mistakes, so I asked the vet tech about them. One charge was a "sharps" fee, and there were no needles used, so obviously we shouldn't have been paying this. The tech told me that it's not "just" for sharps, but also for "cleaning supplies." Ummm....cleaning is part of the cost of doing business. More to the point, the line item doesn't say "cleaning fee." Additionally, they try to "hide" another fee next to the line that tells you who the vet tech was that day. It says, "Kaylee was your vet tech today!" and then if you scan over to the right, there is a $5 charge. The vet tech could not tell me what this fee actually represented, so I asked to speak to the office manager about both of these odd "add on" fees. When the OM came over to speak with me, she did not introduce herself, so I have no clue of her name. However, I told her that I was a bit confused as to why I was having fees added onto my appointment, that were not disclosed when I booked. She told me they like to be "transparent" about their fees, which is why they itemize them. I explained that I was told the fee for an hour-long visit was $200, and now I'm being charged $210.33 for a visit that was under 30 minutes. That is not "transparent." Transparent would have been charging me what I was quoted, for the correct length of visit. If they want to break down exactly what goes into that $200 fee in an itemized bill, go for it. However, adding fees ON TOP OF the fee that was quoted is not transparent. Additionally, charging $200 for a 30 minute visit, which was supposed to be 60 minutes, is not transparent. If my time was cut in half, due to no fault of my own, the fee should have been reduced as well. I asked that at the very least, the extraneous $10.33 that was added on be removed. The OM refused to do this, stating that it's "how they run reports." ETA: I'm adding this based on Roots reply. 1. Dr. Lassin did NOT thoroughly address my concerns. I had a list of question that I never got to ask, and had I been give the full hour for which I paid, I would have had time to do so. 2. Dr. Lassin did NOT spend time developing a personalized treatment plan on that day. I was told I'd receive the personalized treatment plan via email within 48 hours, and I did not. What I got 3 days later was nothing more than the vet techs notes from the visit. No added value whatsoever. 3. You FORCED ME to sign the "estimate" provided AFTER THE APPOINTMENT.

posted: 09/20/2025

After nearly 4 years of basically bimonthly vet visits, and working with an internal specialist, with no improvement in my dog’s IBD issues, I was nearing the end of my rope and decided to try an integrative approach. I found Roots via recommendation in an (international) Facebook group for IBD dogs and am so grateful I did. Our first visit with Dr. Lassin was an instant relief, to find someone willing to look at my dog as a whole and treat the root of the chronic inflammatory issues, not just prescribing drugs to put a bandaid on the symptoms she’d been suffering from her whole life. It’s still a trial and error journey treating her IBD, but it’s comforting to know we now have a vet who considers your pet as a whole vs treating them as a “sensitive tummy” on a conveyor belt. We’ll continue to make the drive from San Antonio to see the great team at Roots.

posted: 11/18/2024