North Austin Animal Hospital

I have been taking my dog here for maybe a little less than 10 years. I Trusted North Austin Animal & my Dog Died TLDR; - I cant do anything more but strongly urge anyone who cares deeply about their pet to NOT put trust into a company who is quote "still learning". Please go to a place who hires professionals instead. I took my dog to the ER over night & there was a lot of concerning things going on. A potential blockage, the discovery of kidney disease. They gave her IV and said I could get treatment with them or call my vet in the morning to do it there. I decided to take her to her vet bc they know her most. I got home at 4am & called the vet in the am to get her in. She was about the same as when I brought her home from the ER which was not good. I told them all her symptoms (vomiting, not eating, unable to walk) & everything the ER told me. They said we have an opening at 330pm or on monday (it was friday). I specifically asked "is this not an emergency" the receptionist said without acknowledging my worry "we have a 330". I booked it. She said she needed to get the discharge info from the ER & told her I have everything I can send them right now. She didnt even acknowled that. I hung up confused but trusted maybe all the symptoms I am seeing aren't that bad if they would offer me an apt 3 days later. By 1245 my poor baby was gone. She didn't make it to her 330 vet visit. When I called they had the ER notes & told me they should have recommended me to go back to the ER. But they didn't & now my dog isn't here. Its hard to not feel angry & 100% my dog would be alive if the receptionist listened to my concerns or anyone read the ER paperwork when it came in. I trusted them & took their lack of concern as me over reacting. I also blame myself for not advocating for her harder. Instead my two little boys lost their dog & I lost my baby girl. EDIT for Response: While I appreciate the condolences, it doesnt bring back my dog. The acknowledgement that I should have been recommended to go back to the ER and that your staff is "immature & still learning" confirms to me that her death could have been prevented by a knowledgeable team. I cant do anything more but strongly urge anyone who cares deeply about their pet to NOT put trust into a company who is quote "still learning". Please go to a place who hires professionals instead.

posted: 12/15/2025

They provide wonderful communication and care! We felt very loved. It’s clear that everyone who works here LOVES animals. Such a relief to finally find a Vet we can trust! Dr. Little was so sweet with my cat, very thorough in her examination; and very clear, kind and direct in communication. So relieved to find a team to can trust with my sweet kitty’s care.

posted: 11/28/2025

Dr. Tomlin was the most compassionate, caring veterinarian that we have ever encountered. She treated Titus, our dog with such tenderness. As painful as it was to see Titus to be put to sleep, It helped to let him go. We can't recommend Dr. Tomlin enough. She's a keeper. She is worth her weight in gold. Because of her, you have us as lifetime customers for our other dog. Also we were very impressed with the rest of the staff (Caricia n Debbie) who attended us. They were courteous , patient and kind. You have an amazing staff!Thankyou

posted: 12/16/2025

I love Dr Tomlin She is always so sweet and gentle with our cat Leo and makes time for questions. My sister recommended a different vet closer to me and I won’t leave this practice because of her and the excellent staff.

posted: 12/07/2025

I love the care and the staff at North Austin Animal Hospital. They have been my care team for many years for all my pets at very life stage and care need. It is also important to me that the clinic is staffed primarily by women doctors up to and including Dr. Heppner, the chief of staff. She is my go to but I will happily and comfortably see any doctor there as they are all outstanding and work together to provide comprehensive coordinated care for your animal family members of pretty much any species.

posted: 02/12/2026