Banfield Pet Hospital
3.4 (189) 9300 S I-35 Frontage Rd, Austin, TX 78748, USAHours:
Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM
How to Save Money at Banfield Pet Hospital
Schedule Regular Vet Visits
One of the best ways to save on vet bills is to prevent expensive health issues before they develop. By scheduling regular wellness checkups, your vet can detect health issues early, helping you to avoid costly treatments and surgeries down the road.
Price Shop for Pet Prescriptions
Oftentimes our fur babies are prescribed human drugs off-label. Your vet is apt to charge more for these medications than you would pay at your local pharmacy. In fact, big-box or chain pharmacies can offer steep discounts. So it’s best to price shop.
Pet Insurance
Most pet insurance providers will pay between 80% and 90% of the vet bill. You can even get coverage for routine care and things like vaccinations and dental cleanings. If you do the math, you’ll most likely find that pet insurance makes financial sense in the long run as well as gives you peace of mind.
How Do You Choose the Right Pet Insurance Provider?
Pet Insurance Review makes it incredibly easy for pet parents to select an insurance provider they feel good about. You can use our handy comparison tool to get the gist of what a company offers. We’ve also collected over 150,000 reviews of insurance companies from real pet parents like you to rank the top providers in the market. Here is the current ranking of each:
| Rating | Provider | Total Review |
|---|---|---|
| 4.5 | AKC | 1,797 |
| 4.5 | ASPCA | 12,110 |
| 4.9 | Embrace | 19,782 |
| 4.9 | Fetch | 5,395 |
| 4.1 | Figo | 2,832 |
| 4.5 | Hartville | 179 |
| 4.9 | Healthy Paws | 11,065 |
| 4.8 | Lemonade | 822 |
| 4.6 | ManyPets | 2,413 |
| 4.7 | MetLife | 8,691 |
| 4.8 | Nationwide | 24,878 |
| 3.9 | Pet Assure | 15 |
| 4.3 | PetPartners | 121 |
| 4.9 | Pets Best | 8,936 |
| 4.8 | Pumpkin | 3,142 |
| 4.6 | Spot | 10,938 |
| 4.9 | Trupanion | 55,032 |
| 4.8 | Prudent Pet | 2,694 |
| 4.4 | Adoro | 5 |
Or, you can simply get a fast quote from multiple providers and go from there.
Thinking of insuring your pet?
Get Quotes & CompareGetting to Know Your New Vet: Essential Questions to Ask
Choosing a new veterinarian is an important decision for any pet owner. You want to find someone who is competent, compassionate, and a good fit for you and your fur baby. To help you get the most out of your first appointment, here's a list of essential questions to ask your new vet:
Tell me about your experience with [pet type].
Different vets have different areas of specialization. Some are experts with cats, some dogs, some pocket pets, and some horses. Knowing that your vet has vast experience treating your specific type of pet can bring you peace of mind.
How do you handle emergencies?
You must know what to do in case of a pet medical emergency. Inquire what after-hours policy the clinic has, whether they have on-site emergency care available, and if they have a relationship with any nearby emergency animal hospitals.
How do you communicate with pet owners?
Good communication is key to building a trusting relationship with your vet. Ask how they prefer to communicate (phone calls, emails, online portal) and how often you can expect to hear from them.
Are there any breed-specific health concerns I should be aware of?
Some breeds are predisposed to certain health conditions. Knowing what to watch out for can help you catch problems early and get your pet the treatment they need.
Do you have any questions for me about my pet?
This is a great question to ask because the answer will show that the vet is interested in getting to know your pet as an individual and is willing to listen to your concerns.
Bonus question: Can I take a tour of your facility?
Getting a feel for the clinic's environment can help you and your pet feel more comfortable during your visits. Remember, you’re not just looking for a veterinarian, you’re looking for a partnership. Do not be afraid to ask these questions and any others you can think of. Any vet worth their salt will be happy to answer them. Because the more informed you are, the better equipped you'll be to make decisions about your pet's care! And that should be every vet’s top priority.
Reviews from Google
Banfield put my cat under anesthesia, then the vet called to tell me she did not have time to perform the procedure due to her busy schedule. This was despite having confirmed the plan with the front desk during scheduling, confirmed during drop-off, and reassured it would be done by the vet tech pre surgery. After becoming (justifiably) upset the vet said she could do part of the procedure, but we would need to come back on a day when they had more time and pay again. The manager then had the audacity to call me at 7 pm on a Saturday to harass me for payment for putting my cat under anesthesia even though they did not complete what was promised. I caught him in multiple lies-- he then threatened to send the bill to collections and refused to acknowledge it apologize for how misleading his staff was and that it was his branches poor scheduling that lead to my cat unnecessarily being put under anesthesia. Do not use Banfield if you love your pet. Especially not the one on 9300 S Ih 35, Austin, TX 78748.
posted: 01/08/2023
I was able to get a Prescription Card from one of the kind people that worked here, so that I could get my kitty his prescription food. They were willing to stay after hours to help me. They also kept a nice light conversation up so that time would pass quicker. I am so grateful and just wanted to share that they really really care about your pets.
posted: 04/15/2025
I went to the Southpark Meadows location inside Petsmart and everyone from the front desk to the Dr. were nice and caring. I love that I can get supplies too. I brought home a new pet! Meet Dragon Fire!
posted: 07/01/2022
Super unhelpful whenever I’ve come into this location. Even to the extent of being too lazy to open the restroom which they were standing 10 ft away from. Customer service from Banfield is wildly lazy.
posted: 12/19/2025
The online booking won't work. I called. They scheduled me. I came in. They can't find the booking. Super annoying and a waste of time. The ladies were nice about it, but it doesn't change that I took off work and drove out here for no reason.
posted: 08/15/2025
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