VEG ER for Pets

We went, for the first time, to Veterinary Emergency Group (VEG) by the mall. I can’t say enough about this place. First of all it looks like the set of “The Pitt” with so much equipment and wide open space. The only closed rooms were “surgery”, “radiology” and some place called “Narnia”. Anyway, they came to meet me at the door and helped me get in, then sat me down, took him and offered me some fresh coffee! I cried!😳😭 Then they started working on him (he has HGE which is deadly left untreated). They were so sweet and kind and had a super comfy couch where I could sit and watch everything. I cried!😳😭 They gave him some meds and an IV and put him in a nice crate. They told me I could stick around, sit on the couch, lay on a fold out bed or just leave him in their care. More crying! 😭 They kept him for the day, called me to say how he was doing and gave me so much reassurance for getting him in there in a timely manner!🥰 I hope I never have to see those people again but they sure are wonderful folks. So, so caring, kind, quiet and comforting.

posted: 10/09/2025

It’s taken some time to gather myself enough to finally write this review. I believe it’s important to speak up and at this point, I have nothing left to lose. Back in June of this year, I brought my cat, May, to VEG Murfreesboro for what I knew was a true emergency: she had swallowed fishing line, and a lot of it. At least 5-6 feet. Anyone who has owned cats or worked in veterinary medicine knows that fishing line is one of the most dangerous foreign objects a cat can ingest. I stressed this to the staff multiple times, yet my concerns did not feel like they were taken seriously. Instead of addressing the urgency of the situation, I was charged for very costly but ultimately unnecessary procedures, and May was sent home with anti-nausea and gastrointestinal aid medication, neither of which addressed the critical risk of swallowed fishing line. Within a short time, May’s condition worsened, and she tragically passed away after having to be rushed back to an ER in Franklin, TN. I am devastated, but more than that, I am frustrated that my concerns were not acted upon when there was still a chance to intervene. An emergency hospital should prioritize listening to pet owners, especially when the risk (like fishing line ingestion) is well-documented and life-threatening. I would not want another pet owner to go through what I did. I strongly urge VEG to take cases like this more seriously, to better train staff on recognizing truly emergent situations, and to put the wellbeing of the animal first rather than defaulting to unnecessary treatments that waste precious time.

posted: 08/28/2025

VEG is a wonderful emergency hospital to take your pet to if in need. The staff and doctors were all very caring and quick to respond to my dog’s needs. As in any emergency, it can get very expensive so I highly recommend pet insurance for anyone with pets. We were able to do everything that needed to be done without hesitation because we knew we were covered by pet insurance and would be compensated.

posted: 08/26/2025

I could not be more pleased with VEG of Murfreesboro. I have never experienced this level of professionalism. They were quick to respond and treat my cat that was in a respiratory crisis and near death. Their treatment plan worked and she has since recovered. I was impressed with the level of care, the compassion given to my pet and myself. I was also impressed with the itemized price point quote given up front and the rapid refund of over payment. Lastly impressed with them collaborating with my vet. That saved us from unnecessary labs and X-rays. Highly suggest them for your emergency pet needs. Thanks to each of y'all for saving my sweet little Lucy. ♥️

posted: 07/18/2025

Brought my puppy in last night for very severe dehydration and we had such a great experience, they gave amazing care for not only my puppy but also helped calm my anxiety about leaving my baby over night. The nurses and doctors were all so amazing and so helpful throughout the entire process. Even though they may be pricey it was 100% worth it for the care they give !

posted: 07/23/2025