Scruffy City Animal Hospital

My dog had a seizure on Thursday and they had me in the office Saturday. The service was awesome and I left knowing my Bruno would be ok. Glad I found this nugget for my pet. Definitely going back.

posted: 04/16/2023

I will never visit a different vet office if I can help it. Our dog got parvo and the entire staff treated Pancake like she was their own dog. They were compassionate and honest every step of the way. Dr. Tindell let us call every single day to give updates on her. He always had time for our questions. We're actually considering naming our next four legged friend Tindell. Sweet Pancake did not make it, but they made our difficult time as peaceful as possible. They even gave us a paw print and nose print so that Pancake can live on in our house forever!

posted: 08/16/2023

We brought our new puppy in for a check up and booster. Dr. Killey and his staff were super friendly and so great with her. Their prices were very affordable and we look forward to working with them for years to come.

posted: 04/25/2023

We used them for our foster dog thru Big Fluffy Dog Rescue, they got us in right away and was really great to us! Definitely recommend!!

posted: 05/11/2023

I took our dog and cat to Scruffy's Animal Hospital at the end of May for their annual shots. We used Dr. Dixon (previous owner) for years prior to this so this was our first trip since with it being the new owners. My daughter's cat, approximately 15-months old then, was taken in the back to receive his annual vaccinations. My recommendation is that you check your statement vs the treatment the pet received and here is why: Our cat became very ill four weeks after our first visit. I took him to Scruffy's the day the symptoms started and the vet recommended the following: blood work including testing for feline leukemia and FIV, fluids, anti inflammatory injection, anti nausea meds, and an antibiotic for which I was told he received and I paid for. He was taken in the back for all of this. She said to call back on Thursday if he was still symptomatic. He was worse on Thursday morning and I called the office in tears - fearing the worst. The woman at the front spoke to the vet and relayed that she recommended hospitalization. Sadly, money is an object at my house. I asked how much this would cost and with a dismissive tone, the woman said, "Oh, I don't know that. I wouldn't know." I paused thinking she would say, "Let me find out and call you back," but she never did! So of course I asked her to find out and call me back. The female vet, Dr. Parker, called me back and told me the snarting price and said that additional treatment would increase the cost (naturally). I told her if I brought him in, I'd need to know about the treatment plan and pricing before anything was done and she said, "Of course." She calls me back after I drop him off and she did her initial eval. She basically said fluids because adding an anti-inflammatory could impact his ability to fight the infection since that's the body's natural response. She also said, "I held off on the anti nausea meds yesterday so I'm going to give those today to see if that'll help get him to eat." Soo... Wait... You charged me for an anti nausea meds the day prior but never gave them? Interesting. I didn't say anything about it though, I was still too emotional and just listened to the professional guidance. I reminded her I needed to know before anything additional was to be done because I really didn't have the funds. Ultimately, without my permission, they performed an x-ray, gave an appetite stimulant, and a steroid injection. As mentioned above, I was charged for an anti nausea injection that was never given on Wednesday. I gave three stars for two reasons: 1) my cat is still alive and I am so grateful and 2) after I complained to the owner (Brandon) who was the vet in charge when I picked up my cat on Friday, he reversed the charges because I hadn't agreed. He did make it right and I appreciate that. My advice though is to check the bill and ask questions.

posted: 07/04/2023