Silver Springs Animal Clinic

I brought my cat in for a check-up this week, which was my first visit to the office. We had a wonderful experience! It was super quiet and we were seen right away. From the receptionist to the vet, everyone we spoke to was super kind and helpful. They were thorough in explaining processes, costs, and next steps. I am certainly glad I brought my girl to Silver Springs!

posted: 12/04/2024

On our first visit, we spent almost $800 to have tests and 2 gallons of fluid drained from our 15 yr old shepherd/husky mix. They wanted us to schedule another $800 ultra sound to determine what possible lymphoma was causing this fluid. She would have to be driven to Palmyra and dropped off for this. Because of her age and the cost, we decided against this. They told us to bring her back to have her belly drained should she begin to swell. 10 days after the first procedure, she began leaking fluid and swelling, we called and they earliest they could take her was 2 weeks. We showed up 15 minutes early for the appointment, she was weighed and we were put in a room. After an hour passed with no sight of anyone, we left because my husband had to go to work. What has happened to care and compassion? This poor dog has trouble getting in and out of a car, suffers terrible anxiety and is swollen up with 20lbs of extra fluid. We will be looking for a compassionate veterinarian to make her final days as comfortable as they can be.

posted: 11/08/2024

Betty was in good hands. Pricing is transparent, they are up front with you and it's not as expensive as some places. Everybody was wonderful, the Dr called us before and after surgery. Highly recommended! So glad she can heal and be back home too play with her little brother. Wilma

posted: 03/09/2024

Great vets and affordable pricing, but please fix your phones. This has been an ongoing issue for MONTHS for all of your offices, the phones do not work. It either gives a busy tone or rings once and hangs up. I notified your staff back in DECEMBER of last year that this was a problem, when it took 50+ tries to get through. It is now August… and still happening? This is horrible, especially if there would be an emergency. I also was almost turned away previously because I was a few minutes late to my cat’s appointment and didn’t call, yet I had tried calling 20+ times. The calls don’t go through unless you spend all of your time hanging up and dialing back. I literally called 33 times in the last 15 minutes, THREE different numbers, trying to make an appt for my dog. No calls will go through, and I can call any other number just fine. Edit: the number in your reply is the number that is saved in my phone, it beeps busy every single time I dial it. The other number is what is listed on your website. I cannot call numbers that do not work.

posted: 08/13/2024

Everyone was really nice. And you could tell how much they all loved animals. Great experience for our dog too. They were very kind to her!

posted: 09/06/2024