Plattsburgh Animal Hospital

Not very happy with this veterinarian anymore. I bought my dog in, because she has been getting ear infections, and a family friend who is a vet in another area has been helping, but they haven’t gotten any better, so I bought her here because it’s the vet we have used for her and other animals we’ve had in the past.I don’t know what has changed, but this will be the last time I bring any of my pets there. First, one of the ladies at the front desk at check in is giving a crazy amount of attitude to the man in front who was there to pick up a prescription refill. Then when I’m checking in they ask if my dog is up to date on her rabies shot which I told them multiple times she is up to date and has had one within the last year. We get called into a room and the lady who is taking to us is great. Very nice, polite, and great with my dog. Then the doctor comes in, and he looks at her, and pretty much tells us to do what we’ve been doing, but also prescribes an oral antibiotic. Which is fine, but then gives her a shot. I ask him what that was and he says it’s her rabies vaccine. Yes, the one I told them multiple times that she was up to date on. Than at checkout they give me all the medication (two of which we have at home, and the lady at checkout has an attitude as well. I don’t know what has changed at this place, but it is pretty much run like an assembly line now, they don’t listen when you tell them your animal is up to date on their shots, and everyone except the first lady we seen in the room had an attitude, or made it seem they couldn’t be bothered with the questions you had, or what you were saying. Definitely finding a new place to take my animals. If you are reading this, and are looking for a vet in the area. Move on and go somewhere else. This place is not what it used to be, and unless they get new people (except the one lady) I don’t see anything getting better here….

posted: 06/27/2023

We were visiting from out of town when we noticed that our Labrador Roxy had blood in her urine. We phoned this practice and she was able to be seen within 24hours. The vet tech Elizabeth, Dr. Carla Weaver, and Kelsea were amazing. They were very informative and thorough. Best of all they were so kind and caring with Roxy. They made sure we knew that if we needed anything further on our vacation to call and they would help in any way that they could. The front staff was very helpful also. I would highly recommend this practice to anyone that is needing care for their pets.

posted: 08/02/2023

I have always depended on the Plattsburgh Animal Hospital for my pets care. Not Anymore! I recently recommended them to a family member. The front desk receptionist was absolutely rude, and unprofessional. We unfortunately had to put this dog down, and that is why we were there. They brought the dog and my family member into a room....and left them there for 45 minutes...the dog struggled, and died on her own. We went there to help her, so she did not have to struggle. I am absolutely disgusted with the care we did not receive. They quickly gave us the money back...ran back inside, and went about their day. Heart broken at the lack of compassion...never again!

posted: 06/12/2023

I love this hospital because they are open 24/7 for my animals, and other peoples animals. I do not have to drive to Vermont in a emergency for my fur babies if I went somewhere else. I love the doctors at this vet friendly, show love and compassion for my babies. The prices are a little higher but when I had an emergency they were the same as a regular visit. Which they actually went above and beyond for me. I was dog sitting, amd the dog wasn't a patient of the practice but because I was and the dog was in my care they helped me. That fur mama was so happy she became a lover of their practice as well and brought their animals over to this hospital. This is where the low star rating comes in I have called a few times for scheduling, and once to ask for advice. The people who answer the phone seem to hate their job. They do not sound happy at all. They are rude, short, and if you come early God forbid they are super annoyed. Ask there name and they pause like you asked a incorrect question. They do not seem personable at all. If they are going to work for a office that deals with the public, and their fur babies at least sound like you care. People like me that are bringing their fur babies in is what provides this business with money. Which pays for you to have a job. Do better. If you are coming just for money and really hate your job leave and find another one. You should never give people the vibe of annoyance, or inconvenience. If this practice didn't shine like they did in the first part of my review I would be gone do to the customer service.

posted: 07/21/2023

Had our lab puppy in for surgery to remove a stone she swallowed. Staff was great at keeping us apprised and we we very pleased with the care and follow up she received. Would bring back our dogs in a heartbeat

posted: 08/03/2023