Middletown Veterinary Hospital

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There are no words to express enough gratitude to Dr. Berlinrut and all her assistants. It's not my first time but I never seen before how easily my wild cat might be cared with love and compassion. I've got deep and smart answers to all my questions, and happily we found a solution without unnecessary surgery. I couldn't imagine what might happen to my pet if i agree with the treatment plan proposed in another vet clinic. Here I found reliable friends with warm soul, dedicated and kind professionals.

Sep 18, 2023

Jess King

Excellent veterinary care, the Doctors, techs and all the staff are always there to save the day! Great service and communication. I highly recommend their office. Snugzy and Chunk Monkey approved! 🐾🐾

Sep 24, 2023

Ashley

I called when my older dog was having issues breathing. They had told me that they didn’t have any available appointments that day and that they did not take emergency appointments until 6pm and I called around 11am. So I’m guessing that animal care and compassion really isn’t what they do well.

Sep 19, 2023

Aviva Shaw

I wish I could leave zero stars but unfortunately they only allow a minimum of one. I’ve been coming to this vet for a few years now for two of my dogs and have not had an issue with them until my most recent visit when I went in because one of my dogs was sick. The nurse took down my statement and then went to the back to relay it to the doctor where I then heard them laughing and making fun of me and the way I take care of my dog. They obviously weren’t aware their walls are extremely thin and that I could hear them, and it made me extremely uncomfortable. It was very unprofessional of them to act the way they did and it only got worse from there. After talking to the nurse again and going over my options, I agreed to a $330 service and then was later very upset to find out that the service I agreed to was only a stepping stone to the one I was under the impression I was actually receiving… but I have to spent another $700+ to get that. I would never have initially agreed to the service at all if I knew that it was a multi step process to get to the conclusion I was looking for - and in my opinion it is the nurses and doctors fault for being deceiving and not being upfront with me about exactly what I was agreeing to and the possibility of what would come after this. I felt very mislead and conned into spending money I didn’t want to spend. I then turned down the offer to spend the remaining $700 to get the conclusion I was assuming I was getting with my initial $330 payment and then complained on my way out and asked for the manager to call me about my experience. I got home and a couple of hours later the doctor herself called me to question why I was complaining about her. She was very rude about it and only got nicer when I insisted I wanted to talk to a manager about my entire visit. The next day I got in touch with the manager and relayed my entire experience to her and she was not helpful whatsoever. She didn’t care that I was upset with the way her staff treated me and talked about me behind my back, and she didn’t care that I was mislead by her doctors and staff when it was their job to fully explain to me what I was agreeing to. She offered no apology or way to make it right in the future so that I would be comfortable coming back. It seems like the only thing this practice cares about is money… and after being a loyal client for years, I never want to step foot in that place again and would advise you find a different vet that will fully explain to you everything you are agreeing to BEFORE you agree to it, a vet that cares more about their clients being happy and wanting to come back vs squeezing as much money out of you as they possibly can, and ones that are more professional and will not laugh, judge and make fun of their patients with only a thin door between them.

Aug 2, 2023

Bonnie Masci

Everyone at Middletown Veterinary is courteous and helpful. Dr. B. Is very kind, thorough and knowledgeable. She explains everything concerning your visit. I would recommend this facility to anyone looking for a veterinarian. They are all great.

Sep 16, 2023