Lyndon Veterinary Clinic

Jamie Santos

Our experience was less than ideal for the price we were asked to pay. The initial consult was encouraging and gave us confidence in the doctors expertise. For a dental specialist we expected to pay more and were happy to for our senior dog’s periodontal disease, which is common in older small breed dogs. We scheduled an appointment with an estimate of roughly $4000-5000. Our dog was dropped off the morning of the appointment and we are told he’ll be ready for pickup later in the day, no problem. After we receive a phone call regarding the “status” of our dogs teeth during the day, this is when it seems to go downhill. Our initial low estimate of $4,200 has now jumped to a high-end $6000 and we have to make a split decision to keep eight teeth or none of our dogs teeth before it’s “too late” and the sedative wears off. What choice do we have in this predatory strategy? We ended up paying $6,200 We decide to keep as many teeth as “deemed necessary” to a doctor who most likely believes pet owners are negligent and extraction is the only preventative way. What happened when we picked our dog up is what led me to write this review. We called the office to tell them we were there to pick him up at the estimated time the LVT/receptionist sounded very flustered on the phone, something seemed amiss. We wait another 30-40 minutes in our car for our dog after receiving verbal care instructions. During the day they must have had some scheduling or time issues and our dogs observation period after waking up post surgery was rushed and cut short. He is brought out to us in such a state that myself and my husband both start crying in the car. We have never throughout our years had one of our dog’s come to us post-sedation looking so poorly. The LVT states, “haven’t you seen a person come out of sedation before, he’ll feel a lot better.” Yes miss, we have and this was not right. The condescension was very unnecessary. She leaves and we both continue crying in the car before pulling away. They had given him a fentanyl patch to “help” with pain management, something none of our other vets had ever done. He was not reacting well with it. Veterinarians have been phasing out fentanyl for years now. We waited until roughly 2:30am that night with symptoms of shallow breathing, heavily dilated pupils, disoriented walking and drooling. Our dog was overdosing on fentanyl. Dr. Davis is lucky he didn’t die or he would have a law suit on his hands. We removed the patch and he immediately started to improve. We will NEVER go back to this place for our current pets or future pets. For the price I expected more and we were sorely let down. With good intentions to take care of our pet, it should have been a better situation. If dogs have dignity, which I think they do; ours has lost some of his. I will also add I do not blame the techs but rather management. Go spend $1500 somewhere else and get better care from a less archaic physician.

Aug 4, 2021

Mj Murph

If you want to mortgage your home for a dental cleaning for your pet ....this is the place to go. It's way over rated the staff is rude and the Dr is unprofessional. Does a 175.00 "evaluation" without any X-rays or even a thorough exam. Refuses to show you how to properly clean your dogs teeth until after he has done the cleaning and you have paid for it. Wouldn't give me any information about things my dogs could safely chew but said we could discuss it after the cleaning. Got nothing for that 175 bucks and 5 minutes of the drys time. Had no problem telling me everything I was giving them was wrong. Charges anesthesia by the minute and every estimate has a 400.00 swing. Original estimate for a routine cleaning was 1700.00.and I was told it would be more if the cleaning took longer than anticipated. This place isn't about pets. It's about how much they can rip you off for. They also refuse to take bank checks, or postal money orders, or any kind of guaranteed payment. Only Cash and Care credit. They also don't tell you you need cash for the evaluation so come prepared. The staff is scary mean. They don't even greet your pets to make them feel more comfortable.

Sep 8, 2017

Tiffany Maratea

The worst place I have ever had to deal with. They treated my dog for diabetes. We have forked out over 2,000 we were talking 300 a week. We decided that our dog was doing good on the amount of insulin that was recommended and decided not to go back for yet another glucose curve. It has now been 4 weeks since the vet has seen him. We called to ask them to refill the insulin since we are out. They will not unless we do another curve. They know that my daughter is sick and has medical bills, yet they will not work with us at all, no payment plan, no options. So instead they would rather my dog die then to give us more insulin for him. These are not animal lovers. I have never wrote a review at all. However this is how awful I feel we were treated.

Apr 28, 2015

Ryan Gilmore

I no longer take my cats here. Every time I went, they quoted me a price around $1200 for dental work, on to of the triple digit bill for the check up. They were always pushing for high priced procedures that were unnecessary. I know this because I've gone to other vets and they all agreed those procedures were not needed. I prefer Dr Bumgardner at Dewitt Vet off Old Bridge Rd.

Mar 20, 2015

Teresa Boardman

They took EXCELLENT care of my cat that had stomatitis. I wish I had found them sooner. Dr. Davis took time to explain everything in detail and to play with my cat, trying to connect with him. I'm trying to help the homeless and feral cat and kitten population in Rochester, trapping and working on socializing a feral cat and 2 feral kittens. One of the kittens I trapped has stomatitis, so I'm taking her to Dr. Davis for a consult.

Oct 25, 2019