Brewerton Hospital for Animals

Front desk girls and vet techs are generally very nice. However, the veterinarian who runs the practice is negligent, plays favoritism, and takes zero accountability for his misdiagnosis. We have taken one of our older dogs there multiple times for the same thing (Jan/July)and all I wanted was to have her not in pain and to keep her quality of life as good as it could be, all factors considered. In the appts I was •blamed for my pets symptoms because i didn't keep in communication (this was less than a month from the first visit w UTI symptoms), • spoke down to in a condescending manner. Ie: There were med changes for my dog that was being gone over, and i was repeating it just to make sure that it was correct, and I was asked if I needed it written down. There was more of this, but that one sticks out the most. • told my dog was old, and i needed to just let it happen(this was the very worst of the very expensive medical tx my dog received.) And the final straw, I once again brought her in for the same thing 7 months in and I had to firmly reiterate how she absolutely needed another UA and yes after 7 months, a sonogram of her bladder( she had just finished her last dose of antibiotics from the previous visit so 3 +\- weeks, in which the antibiotic perscribed that time was going to clear up any UTI she might have. Didnt get the UA I requested that time either.) The UA came back positive for infection, as I suspected it would and I was told "this time" we were gonna use a stronger antibiotic that should clear it up. Okay, so it was a fri afternoon, and he left them in the box for me to pick up (one courtesy i appreciated at the time). Only to get them home and realize it was the same antibiotic she had been given the last time and every time we had been seen by him!!! This was the Friday before the Grand Reopening and Rebranding (Dr. Dbag now runs and micromanages the whole practice). So clearly, my dog was not a priority because it seemed like one glance at her med chart would have prevented that kind of obvious mistake. One commonality in every appt was always about money and how much we were willing to spend. Well, we started there in Nov '22 and left during July '23 and spent over 10 grand, to get this kind of quality care. It took 2 appts and $1200 dollars for our current Vet. to properly diagnose my dog. Its not the money that upsets me, it's the fact that all i wanted was for her to receive proper quality care and be as comfortable as possible. I could overlook how I was treated, but I am the only advocate for my dog, and this sort of negligence is really hurtful, disappointing, and breeds mistrust for a field I highly respected. Take from this what you will. Not everyone will have the same experience, and not everyone who has this experience will speak up. Ellie deserved better, and she will/is getting it. I'm only sorry we didn't trust our instincts and leave sooner.

posted: 09/03/2023

My aunt had switched vets & was telling me how kind they were with her dog that recently passed & how I should check them out. I was a little unsure about switching but then she mentioned Dr. Prosser, who I previously worked with at my last vets office. I decided to make the switch right away because I knew how great he was, and that we could trust him with our dogs. He and the staff are ALWAYS so friendly & caring. They work hard to get my pups in whenever I think there could be a possible emergency. They were also very understanding when we had to cancel a same day appointment (even though it’s very unlike us, it was an emergency!!) Now my aunt, my mom, and myself all take our pets here. I’d recommend Clear Lakes to anyone, they are amazing!! Thank you for taking such great care of the pups!

posted: 03/11/2023

My cousin recommended I come here as she raves about them especially after having a few bad experiences at other places. After just a few visits with my pets it was so easy to feel confident recommending them as well. I have loved both vets and they have both been so helpful and caring! Their prices are fair and the peace of mind from knowing my fur babies are in good hands hasn’t been something I’ve felt at other vet offices. One vet helped me with a sick pet and was very compassionate about helping him and the other vet has helped with routine care for my pets and I can hear her loving on them in the back.

posted: 07/01/2023

Thank you for caring for my pug, Peaches, the way that you did. She was diagnosed in January with Lymphoma. Sadly she was suffering and struggling badly. Tonight we brought her in and Dr. Prosser welcomed her in with open arms and made her last moments the most peaceful and comfortable for her. I will never forget that. This is one amazing practice with truly good kindhearted people. We will forever recommend you to everyone we know.

posted: 03/02/2023

I recently took my 9 month old puppy to Clear Lakes Animal Wellness for several issues. Dr Prosser listened to everything I said, examined my puppy and prescribed 4 different medications for him. After quite some time of being sick, he finally seems to be getting better. I am so thankful that we saw Dr. Prosser and that my little buddy is feeling much better.

posted: 05/06/2023