Highlands Animal Health

We started taking our dogs to Highlands Animal Clinic when Dr. Smith was the owner. We had great experiences and excellent care for our dogs. Since the ownership has changed there have been incredibly drastic changes to the standard of care received, unclear communication on service charges and inaccurate patient record keeping resulting in not only double payment for services but also unnecessary, duplicate screens for our dog. When I initially questioned staff on this they were defensive and told me they didn't have record of the duplicate charge even though the invoice copy provided by this office clearly reflected that. After going back and having 3 different people review their records, they then determined that they could see this charge went through but on their patient records "it dropped off for some reason" so to them it reflected it had never been done. They did refund me for one of the services but still charged me for a discounted well exam even though we were just there in February for that same exam, to which we also paid for that service twice. This level of care is completely unacceptable both in patient record keeping and professional, clear communication with clients. We will not be taking our dogs back to this business again as the trust that they will be given the required and accurate care they truly need is gone. I did let them know we would not be back and was told "they were sorry I felt this way" instead of taking accountability for the inaccuracy. I would caution existing clients along with anyone looking to receive services at Highlands Animal Health to be vigilant in reviewing their charges and also pet records to ensure they are only receiving and paying for the services for their animals that they truly need.

posted: 05/08/2025

My dog and cat both had an amazing experience here. Doctor Smith and vet technician Amy Wendland were kind and helpful. They don’t push extra products. They must know what they’re doing because my chihuahua who hates strangers was totally okay with them, even after taking her blood! If that doesn’t say something, nothing will. My cat was calm and happy the whole appointment. Not a peep from either of them during vaccinations. These people know what they’re doing. Third vet we have tried in Lincoln, and I think this time we will stick!

posted: 01/29/2025

While Mr. Kitty was alive, Highlands Animal Hospital took amazing care of him - even though he was a cranky old boy. I highly recommend using them as your family veterinary clinic. They truly care about our furry family members.

posted: 08/16/2023

STAY AWAY! Been going to Highland for many years and Dr. Smith has always been fantastic. However, there has been a change in ownership and things have gone down hill. Tried seeing the other doctors there, but none of them have the level.of.car and service that Dr. Smith did. One of them even tagged my cat's file with a note that she needs anti-anxiety meds before they will see her again. I didn't find out about this until I called in to schedule an appointment to try and get some meds for her allergies. Not a great experience at all!

posted: 10/31/2024

I've been taking my cat here for her yearly checkups for 7 years now. Recently she needed some dental work done and Dr. Behrens and the rest of the staff were great to work with. They explained everything and took care of my senior cat during her dental work and then as she recovered. She's completely back to herself now and is no longer in pain!

posted: 09/23/2024