Banfield Pet Hospital

I came in for an emergency appointment—my pet’s dewclaw had broken and was red/tender. The techs were awful. The focus was on workplace drama around shifts, my pet’s weight (he’s a large breed and is on point for what we were told to expect based on his parents). Then, I was told he has allergies. While I appreciate, the thoroughness, I DID NOT appreciate the tone in which the news was delivered. Next, the tech made sure to ask if I was ok with the price of a cone ($19) and admonished me for bandaging and treating my pet’s paw overnight. The straw that is breaking the camel’s back right now is that I live 25mins away from this pet hospital and they told me my dog would be ready for pickup at 1pm. They called me 20 mins after I left saying that my dog is ready to be picked up. I’ve now wasted time driving home and driving back to the hospital. I’ve always like our vet…very personable, down to earth, BUT the techs are awful and I will be moving to a veterinary clinic closer to home with warm vet techs. When your pet is sick and it’s an emergency visit, the worse thing you can do is be this cold and heartless with the owner.

posted: 12/10/2025

Took me 2 weeks to make a full recovery and effort to say my amazing gratitude (as well as my husband’s) for the whole staff who were there as for my Zeus’ emergency arrival during the early morning of March 10th we won’t forget. Although it was the most unfortunate tragically event of my life, those people came to assist with their complete energy, dedication, comfort and compassion for my husband and I with having the opportunity to have our beloved young pup, Zeus to be put into sleep safely and efficiently. And thank you for your patience dealing with me as I’m deaf according to our conversations via live translation in my iPhone while awaiting for my husband to arrive to spend our timing for Zeus’ last moments together. Due to our circumstances, this Banfield Pet Hospital including with the Medical Director came to the decision to provide us with everything especially our chance to bring Zeus home to have his ceremony and burial … we could not be more appreciative and grateful for all of your amazing support!!!💓 🥲✨ that means a whole lot to my family.

posted: 03/22/2025

All of the staff are friendly, patient, and love the pets they are caring for. They make me and my dogs feel special and supported. The doctors are very knowledgeable and provide upfront estimates of costs of potential tests or treatments. They keep you informed of results in a timely manner and spend the time you need to make sure your concerns are heard, addressed, and understood. My dogs are both anxious, but they love the staff here! And the Optimal Wellness Plans are a great way to spread out the costs of bi-annual exams and vaccines/dental care. I especially love the free office visits now that I have an elderly dog with health issues. It’s nice to know I can provide the care my dogs need to keep them healthy and safe.

posted: 02/24/2023

Shout out to the Witherspoon Durham hospital. They are so amazing and put you at ease about your pet being at the doctor's. Keep up the great work

posted: 07/01/2025

We absolutely adore Dr. Tan! She has a plethora of knowledge, was comforting and insightful. She gave us resources and general expectations for our kitten’s first year that could not have been found online. She is a wealth of knowledge.

posted: 10/04/2025