Banfield Pet Hospital

I have been with Bansfield for 12 years but new vet after same vet for over 12 years was very disappointing but my expectations may have been to high. Other than that I am okay with them my baby has never been sick so she has only been to see them twice a year for her 6 month visits so I am unsure how it would be when and if something were to be really wrong with her because right now she is having an itching problem and they can't seem to figure that out so thus the 3 star if that was not happening then they would get a 4 star never a 5 star everyone has faults

posted: 09/08/2025

They added on procedures to my cat’s visit that I asked them to call me first about and discuss. I didn’t receive a phone call and was surprised at pickup to see it added without a call, especially with such a large price tag. I asked about it and was told “if you can’t pay, it’ll be sent to collections.” The man I spoke to was very hostile and did not care at all. I was pretty upset and thankfully they had me speak to a very nice lady who understood there was an error and was very helpful. I’ve gone to Banfield many times before and never had an issue like this, usually the staff is very nice, but the hostility and lack of empathy from their one associate was very upsetting and turned me away from this establishment. The lady I spoke to as well as the quality of all procedures they’ve done for my babies deserves 5 stars, but the rudeness of the one associate and his negligence during check in are baffling.

posted: 09/09/2025

The front desk team and assistants are friendly and efficient. Love them! The vets, however, leave a lot to be desired. It’s very much a revolving door. There was one who was such an alarmist that most every time we came in for a comprehensive exam, she’d have a reason to refer us to Triangle Emergency Vet. I don’t think she’s moved on or been moved out. There is one now who didn’t check the chart and realize that our dogs were due for their dentals as part of their comprehensives. We didn’t feed them before they went in for that very reason. She called to say she missed that and we’d have to reschedule both dogs for another time. She put a prescription in for one of our dogs, but there was no paperwork on that dog’s visit in the bag, so we didn’t know what it was for. Called back and was told she was out and would return my call when she came back to work. That was two weeks ago. There are better veterinary hospitals in the area. Seek them out.

posted: 07/03/2025

I've been bringing my dog Godiva here for years, and I've always felt that she was extremely well cared for by the veterinarians and support staff. Everyone is very friendly and the front desk folks are helpful and very welcoming. I have an older dog and I feel that my questions and concerns are addressed with respect and care.

posted: 08/25/2025

I should have listened to the reviews. A few days ago, I called Banfield to ask about a simple service: a nail trim for my dog, who has severe anxiety. I explained everything clearly. My dog has three black, overgrown dew claws curling toward her paw pad. She’s terrified of nail trims (for good reason), and frankly, so am I after accidentally cutting too close once. I told them that I’d medicate her beforehand, as recommended, and was told I could come in anytime between 2 and 4. So I did exactly that. I medicated her, made sure she was calm, and brought her in during the designated window. Only to be told, Surprise ! they couldn’t do her nails. Because apparently I was supposed to call ahead. Funny, because no one on the phone mentioned that critical detail. Not once. Instead, I was met with blank stares and vague shrugs. So now my poor, anxious pup was sedated for nothing. Do you know what it feels like to drug your dog and then be turned away like you’re just another inconvenience? Banfield then passed me off to the Petsmart grooming area (located in the same building), who took one look and said they couldn't help and told me to go back to Banfield. At this point, I was stuck. No one wanted to take responsibility. No one showed an ounce of empathy. I felt dismissed. My dog, disoriented and medicated, was tossed around like a hot potato. Yes, I acknowledge I let her nails get overgrown. Life has been tough, and I was trying to do the right thing. But the lack of clear communication at Banfield made a difficult situation infinitely worse. I do not recommend bringing your dog here especially if they require patience, compassion, or special handling. You won’t find any of that at Banfield.

posted: 08/17/2025