Banfield Pet Hospital

Kylie Sanders

I took my dog here as part of his wellness plan several weeks ago for an eye exam. The vet told me that he had possible signs of early aging in his eyes and that no follow up was needed. I got a second opinion recently and was referred to the ophthalmologist who Banfield said I didn’t need to see. The vet at this location told me to continue to monitor it. She couldn’t tell me any possible causes for the cloudiness in his L eye for a dog who is only three. There are multiple medications that my dog is now taking for the cataract in his left eye. I do not love that every time I visit I do not always see the vet. Most of the time I am helped by the front desk and techs who are nice. Canceling the wellness plan was very difficult and costly as well. Even though I pay monthly I still owed nearly $500 at time of cancellation. I would skip over coming here and see another vet in the area.

Nov 2, 2023

Jacob Owen

If your cat is not submissive and puts up a fight at the vet do not take them here. They have no clue how to perform examinations on cats like this and act almost afraid of them. I went two times and all they were able to do was weigh him and administer one vaccine. Im guessing the vets are inexperienced and don’t know how to scruff a cat? Don’t waste your time here if your cat is like this.

Sep 21, 2023

M R

UPDATE 8/16: Rachel saves the day! Corporate contacted me within a day and told me that the local office would be in touch. Rachel very kindly called me back and she worked out the issue after going over the invoice with me. She was extremely understanding of the situation and I can’t thank her enough for her willingness to help. As I said before, the staff has always been amazing at this location. Full disclosure- there were multiple issues with the corporate numbers/totals and had three different totals given to me by corporate on what I would owe. So my suggestion is- if you see an issue that corporate is not willing to work on or can’t explain (some things like canceling plans HAVE to be done by calling corporate) definitely call your store and see if someone is willing to work with you to get things straightened out. I’m still not sure where the numbers were coming from from corporate but everything was taken care of. Thank you again Rachel! It was a pleasure talking to you. First, the staff at this location is amazing and Rachel in particular was very helpful on the phone. I have taken my dog there when he was a puppy years ago and had the same great experience with staff. My problem is with Banfield in general, as their prices are astronomical compared to other vets in the area. I had signed up for a wellness plan for our new kitten and paid $164 for our first visit. They did an exam and 1 vaccine, and sent him home with two medications. Unfortunately, we could not keep him and had to call corporate to cancel the plan about two weeks after signing up. They said we owed $178 still for canceling the plan. So for one visit it cost us $342. Now here’s where I got really upset- when reading the invoice, it says that without a wellness plan, the visit would have been $225! So what would have cost me $61 extra cost me $178. So I overpaid by $117 and unfortunately they could not see (corporate) why I was upset and made no changes- just explained that I didn’t pay for the services and that all the medications were separate. I paid the same amount as an office visit fee for the “membership fee” but they would not count that as paying for the office visit so I had to pay ANOTHER $60 even though I had paid it in the membership fee. They said I needed to pay the full exam fee (which is separate from the office fee) even though I paid $48 in the monthly payment for the plan and the exam fee was $57. Why would I not just owe the difference? What is the monthly fee going towards if not the actual costs of services? It even said on the invoice that I had “saved” $61 by doing the wellness plan for the first visit. So how if the services were only $60 difference from not having a wellness plan, how do I owe $178 MORE than what I already paid? None of it makes any sense (and yes I have called, emailed and spoked to multiple people). If the difference for the services I had with the wellness plan came to $60 or so from what I would have paid without a wellness plan, HOW am I paying $178. Again, the staff at this location is amazing and I feel bad that this review is on their page, but I don’t have anywhere else to write it. Basically, it comes down to- I should not have had to pay an extra Office visit fee as I had already paid that EXACT amount in a membership fee. You aren’t saving anything- it’s just a different way to bill it and they won’t let you have that back. AND I should not have had to pay the full $57 of an exam fee ON TOP OF the $48 a month fee for the membership because that’s literally what the membership money is supposed to go towards… services provided. That’s where I lost my $117 and I hope it doesn’t happen to anyone else.

Aug 16, 2023

WAVY

all time favorite vet. have been with Banfield for years. all the Drs are so thorough and loving to my pets

Jun 30, 2023

CATHY KOWALSKI

HORRIBLE EXPERIENCE!!!! CHARGED MONEY AND DID NOTHING! DO NOT GO HERE!!! MAIN STREET VET IN CORNELIUS IS GREAT!! ZERO STARS! THEY MADE ME PICK ONE.

Aug 3, 2023