Vet Partners Plymouth

Absolutely pleasant experience today. Brought my cat in for an abscess. Dr. Greene was awesome! The place is super nice and very clean. I also LOVE the online scheduling tool. Thanks for taking girl of my girl :)

posted: 07/24/2024

My cats have gotten great care from the veterinarians here, and they have always gotten them in quickly as needed. I am frustrated about their billing process. My cat had surgery, and bill was around $1700. There is a credit card fee, a percent of the total amount. I decided I would pay by check. They tell me they only take checks up to $500 max. So, I find myself getting off work, running to the bank for cash. All I wanted to do was get to my cat and take him home. Today, I called to schedule a routine appointment, and I was required to pre-pay with a credit card the $80 for a physical exam. I will go in for the appointment tomorrow, but will start looking for a new VET.

posted: 08/01/2024

I do not recommend Vet Partners, customer experience is lacking and they are not consistent with communications. They have good technology and tools, but what good are they if they don't communicate effectively? I was advised when I brought my pet in to reschedule for a few weeks out because my care plan would be renewed and would have annual exam benefits at that time, only to be informed at time of care a few weeks later that I no longer had an active care plan because I wasn't set up to renew it and I'd owe $1,000+ for a routine exam. They had at least ~6 legitimate opportunities to communicate with me on this, and opted to not communicate until they could spring the bill on me. If it feels suspicious - it probably is suspicious (maximize profits perhaps?). I originally switched to this location because I used to visit the Downtown Minneapolis location when I lived out there. Seeking a new Vet now elsewhere - it's a lot easier (and more profitable!) to keep current customers than to find new customers. Vet Partners does a good job treating its customers like a number, and not a person. Good riddance.

posted: 09/25/2024

Have received amazing care from the doctors and staff at Vet Partners in the 8 or so years I’ve been bringing my dogs and I will always recommended them! Today, I felt that service was brought to a whole new level while bringing in my very reactive fur baby, Brighton, in for her dental cleaning. I had been putting this off for quite some time due to my own anxieties and insecurity about it, but the staff had us both completely at ease from check-in until I picked her up. Their communication and updates throughout the whole time she was there were so appreciated and they couldn’t have made it any smoother. Thank you!!

posted: 08/30/2024

Highly recommend Vet Partners Plymouth. They caught a major spleen issue in my elderly dog immediately during the first visit whereas at Banfield they just said he was overweight. Started bringing my cat here as well. They are very knowledgeable and kind here. Worth the price for their services, and they take care credit which is what I use.

posted: 08/21/2024