Blaine Central Veterinary Clinic

Maya Masters

Upgrading my review to because my mother has told me they did talk to her and took things seriously, which is very important and appreciated. __________________________________________________________ August 2024: Wouldn’t recommend them—there are a lot of better vets out there and this one is pretty expensive too (my family spent $700 on the family cat last week. They were told conflicting information about getting the results; they said they would call but never did. After spending $700 you’d at least expect them to call and ask how the cat is doing; it’s what other places do :/ but whatever ) I’m writing this recently adopted an 18 week foster kitten who unfortunately had an untreated roundworm infection that resulted in him stopping eating, throwing up, being exhausted, etc. and I was extremely distraught. I went to urgent care at the beginning of the month and was given some medication and told to follow up with a vet after 2 weeks so I decided to go to my family vet and my mom called to book the appointment. I had been there in person before to bring our family cat in, so I thought it might be alright because I’m familiar with it. Unfortunately, I am sick today (8/22/24) and had to have my dad bring him. I live in St. Paul and my parents are in Blaine, so he spent 90 minutes driving both ways through rush hour to bring him to the vet for me. He was not expecting it to be that long and was running 10-15 minutes late to the appointment that, according to the confirmation notification I got, was for 4:20 pm. Apparently new clients are supposed to come 10 minutes early though? So they said we’d need to reschedule, then said that they might be able to squeeze him in, but then when my parents got there, said no again. I understand timeliness matters obviously, the issue was the lack of showing concern for my cat’s health and the sentiment of how they responded. They were very cold; my mom expressed how she was extremely concerned about the infection becoming worse again if they didn’t get the medication (which was… Literally all that was needed and the only reason for the appointment; delaying treatment for parasites can result in having to more-or-less start from scratch). But the secretary lady didn’t care. The vet walking by my mom being concerned about her confidence in them overall didn’t even bat an eye either which is what is really the red flag for me. And this is all coupled with the fact that they don’t really share the same sentiment for client’s time as my mom has had several experiences of having to wait in the office for long periods before seeing the vet. Like I’m sorry but he’s a kitten, some of the most innocent creatures on this planet and other vets care SO much. I have had so many great experiences with people who love animals; but here, even after seeing his fluffy adorable self and how much concern my mom had for him, treated the situation this way. Yeah, policy is policy but horrible communication coupled with being at a high price point is off-putting. I hope you guys read this with an open mind and learn to treat people with more empathy; I hope those considering you choose to support the great clinics in the meantime. It seems like this lack of care is a recent development so my mom is pulling all of her animals from there and I’ll be finding… Literally anyone else.

Oct 2, 2024

Kim

I've been bringing my dog to Blaine Central Veterinarians for several years after transferring from another clinic. Staff are always friendly, compassionate, and patient. They take time to listen to my concerns and answer the many questions I sometimes have, whether it's for my pet's surgery, medical issue, or regular checkup. They also inform me of the cost of services before moving forward with tests, x-rays, etc. They always follow up with a telephone call a couple of days after our visits to see how my dog is doing/improving. I also love how they have pets who visit their clinic in a rotating photo sideshow on their computer screens. What a fun idea! My only negative comment is regarding their pet perks program where the cost of your visits earn points towards discounts on future services. It's not very good, though, and actually quite disappointing. I know they dont have to offer amything, but since they do, for what I've spent since the program started, I should have at least earned a free check-up.or two! They really should consider improving this program.

Sep 7, 2024

K. K.

Amazing veterinary clinic. Very clean, doesn't smell, decent sized patient rooms, and very friendly staff. My vet is Dr. Dana Livingston and she is just wonderful. I can tell she cares for all pets and people that go here. The techs are awesome, too. Make sure you get your appointment in as soon as possible because they're scheduling out a couple of weeks - I can't blame them if everyone wants to go here! Seriously, wonderful place. Thanks for taking care of my cats!

Mar 6, 2024

Henry

Dr. Laseke and the team showed the highest level of professionalism and dedication when providing urgent care to our labo late Friday afternoon. They took their time to locate and remove a 3" stick that had pierced through the underside of her tongue, completely hidden from view. She's already back to her happy, wacky self. Thank you Blaine Central vet team!

May 20, 2023

Teri Mackedanz

They are so pationate and want the best for the pets in their care. Their Hospital Administrator, Sherry is top notch. She works very hard and cares so much about her team.

Apr 27, 2024