Penobscot Veterinary Services

PVS provided amazing end of life care for our beloved dog Willow. I cannot say or thank Dr. Arena and team enough for everything. Routine care for our other dog has also been thorough, informative and a breeze with them as well. I would recommend them to anyone looking for vet care in the area!

posted: 04/29/2023

This vet was office was recommended to me by several people. My Mom takes her pets here. My Aunts and Uncles have been taking their pets here for years. Our extended families go here. All my cousins and their families go here. I was surprised to say the least to have had what was probably the worst customer service experience of my life when I called this place to set up an appointment for my cat. I'd leave zero stars if I could. I called the office Wednesday afternoon and a woman answered. I said I would be a new client, I have a pet cat and we had moved back home to Maine from Boston less than a year ago and it was time for my cat to be seen and get her vaccines. The woman told me she wouldn't schedule us until October because we are new clients, which is an insane lead time for a vet appointment. I switched vets during the pandemic and never had to wait longer than 48 hours to be seen for any reason. For reference, my neighborhood in Boston had a higher population and less than half the vets that the Bangor area has. I said I was hoping to be seen sooner, my cat has a bit of an increased appetite, experiences chronic stress-related cystitis and gets an annual urinalysis, she's a senior (12 years) with arthritis, and in the middle of me trying to explain her kidneys and thyroid are monitored so she needs a blood panel, the woman interrupted me. She said, "Even if your pet was experiencing a health issue and needed to be seen as soon as possible, I would not accommodate." What kind of vet office flat out tells people that they don't care if your pet is sick? What kind of vet office flat out admits they do not care if someone's pet lives or dies? All because I have never had an appointment here before? I said okay, well, I guess let's book a time slot for October since that's apparently my only option. The woman interrupted me a second time. "No," she said. She refused to give me an appointment time until after I sent in my cat's record and they have looked over her medical history, which, again, is incredibly weird. It also feels extremely discriminatory? So if my cat has an issue you don't feel like dealing with, you'll just refuse us medical services? I've never, ever in my life had a vet office refuse to give me an appointment for any reason, let alone discriminate pets based on their health. Again, I said okay, I can give you my email and our old vet's info, I'll sign the release form to request my cat's records from our old vet. The woman interrupted me a THIRD time and straight up scoffed and chuckled at me and said, "No, no, no, no. YOU can contact your old vet and have THEM send US the file. Then YOU can call US back in a week, and then we will confirm whether we received and have reviewed her file or not. I do not have the luxury of time." You don't have the luxury of time to... do your job? Sending a fax? Calling your clients back to confirm records and an appointment time is too heavy a workload? I've never been so outright disrespected by someone working in customer service. I've never been spoken to like this, ever, in my life by someone working in any field. If this woman is this nasty and cruel to customers, imagine how bad she is toward the poor animals that are under her care. I would never trust this place to care for my pet, especially with such a vile person working there. I still can't believe how awful and condescending this woman was on the phone, and I just can't wrap my head around a vet office employing someone who goes out of her way to treat people who are just trying to get their pet who medical attention so miserably.

posted: 07/27/2023

PVS has always been so kind for all of my animals. My girl had an apt this morning for her annual check up and Mariah and dr arena were amazing with her and made her so comfortable! 🖤

posted: 05/12/2023

Dr. Miles and Dr.Beckett are the best vets ever! They truly care about the animals and do great work. I appreciate them so much for everything they have done for me, they are always sincere 💛

posted: 08/16/2023

Very friendly and understanding. The Dr's here listen to your concerns and take your preferences to care into great consideration, as I feel other Vets try to sell you on things you don't need. Highly recommend.

posted: 06/11/2023