Banfield Pet Hospital

I strongly advise against signing up for this plan or taking your beloved pets to this place. There is a complete lack of empathy, and everything revolves around money. They overcharge for medication — they prescribed my dog an eye drop and charged $50 for it, while I immediately found the exact same product at a different pharmacy for only $10. Yesterday, I brought my dog to the Newton clinic at 8:30 AM, urgently needing help. The veterinarian who spoke with us didn’t even touch our dog—she didn’t examine him at all. She informed me he was no longer eligible for the annual blood test and, when I asked how much it would cost to pay for it, she replied she wouldn’t review any lab work until after 2 PM. We left without any assistance, guidance, or medical attention—despite his clear distress. Desperate, we took him to another clinic and paid for everything out of pocket. Sadly, despite our efforts, he passed away later that afternoon. If you care about your pet, I strongly urge you not to bring them to this clinic. The lack of empathy and professionalism we experienced was devastating. He was deeply loved and has left a void that can never be filled. No pet should be treated the way he was, and no family should go through what we did.

posted: 06/28/2025

This is a 1 star review because 0 is not available I’m very disappointed with the experience I had at the Woburn location. I reached out for help with my cat, who was clearly in distress, and was told they couldn’t see her. Their reason? If she became aggressive and if sedation was needed, they wouldn’t be able to handle it. Instead, I was told to take her to an emergency clinic. It’s unacceptable. They offer “unlimited visits” as part of their plan—but it seems they can deny care for almost any reason. That makes it far too easy for them to turn people away when things get even slightly complicated. When your pet is suffering, being denied care by the place you pay every month can feel infuriating. What’s the point of a plan with unlimited visits if they reserve the right to say no whenever they want? Woburn clinic lost a client, and I'll share my xperience with all your neighbors pet parents.

posted: 07/16/2025

DO NOT BRING YOUR PET HERE. They don’t care about your pet’s wellbeing, only thing on their mind is money. The medication there is overly expensive and you can easily find cheaper medication elsewhere. My dog needed eye drops and they charged us 50 dollars for eye drops that we could have gotten for 10 dollars at Chewy. My dog passed away because they couldn’t do their job properly.

posted: 06/27/2025

I want to express my heartfelt gratitude to Dr. Yassine Absar at Banfield Woburn for the care, attention, and kindness he showed to my dog, Kika. After a very frustrating experience at another clinic, finding such a compassionate, respectful, and professional veterinarian was truly a relief. Dr. Yassine was clear in his explanations, gentle with my concerns, and — most importantly — incredibly kind to Kika. His calm and caring approach made all the difference in such a stressful moment for both of us. It’s rare to find someone who treats not just the pet, but the owner too, with such genuine care. I highly recommend Banfield Woburn — and especially Dr. Yassine — to anyone looking for trustworthy and loving veterinary care

posted: 04/30/2025

I'm devastated. Our family dog was seen at this clinic this morning because we knew something wasn’t right. He was barely looked at. Hours later, he passed away. We trusted this place to help him, and we feel completely failed. There was no urgency, no compassion, and no real attempt to understand what was happening with his health. Now he's gone. I’m writing this because I don’t want any other family to go through the same pain we are feeling now. If your animal is unwell, please think twice before bringing them here.

posted: 06/27/2025