Westford Veterinary Emergency and Referral Center

Kat Reagan

September, my cat had a medical emergency which sadly was terminal. Everyone at the emergency facility was so empathetic. And the vet tried her best to keep him alive but the cancer had spread too far. And this must be an unlucky year as my young Boxer started experiencing issue and pain walking. I immediately used their services. It took me to the Orthopedic department, Neurology Department, and Physical Rehabilitation department. Every vet who saw my dog was wonderful. They explained everything in such great detail, they covered in person findings and exams, and spent considerable amount of time to make sure I understood. I look forward to working with them to get Gambit back to his normal self! And yes, the vets became fast friends with him.

Jan 5, 2024

Mark Richards

Our family dog, Vina, needed immediate medical care last week. She was the happiest dog and full of energy. Unfortunately she passed away very suddenly. Westford Veterinary took her in immediately and made not only her, but me very comfortable. Their compassion and care was top knotch. Highly recommend them. Thank you guys for everything

Nov 19, 2023

Dante

Every member of the staff was kind and genuinely cared about the well being of my fluffy love. They keep the waiting area clean and inviting. I liked that they had movies on so I could try to distract myself from thinking the worst. They make sure to follow up afterwards. I feel so fortunate and very grateful that they were there when we needed them.

Jan 22, 2024

Eric Wiseman

No stars would be the correct rating! Our cat swallowed something that had to be surgically removed. This was not my first choice of veterinarian to go to only because I had another vet for emergency services, closer to home, that I preferred. Unfortunately they were turning people away because they were overwhelmed with emergencies so I went to Westford. Westford did the surgery then sent the cat home one day later. When they gave me meds for him it didn't include antibiotics. I questioned this and they told me we don't always need to use them. I again questioned this because this was a GI surgery and there is so much bacteria in the stomach. They still didn't provide antibiotics. Within 2 days we were back because he was becoming very infected. They finally decided to inject him with antibiotics and sent us on our way. They should have admitted him and tried a little harder to reverse the problem they created. The next day he appeared to be close to death. All he would do is lay on the bathroom floor by himself. I brought him back to Westford and they didn't like that I was acusing them of causing the situation. Suddenly the wait time they told someone else of 2 hours turned into 8 hours for us. The vet tech who told us the new wait time stressed that he definitely required treatment. Basically, he's going to die if someone doesn't do something but we're not going to do anything. I actually appreciated that she told us this so he didn't die in their waiting room. I immediately took him to the vet hospital I would have chosen initially. The admitted him right away, did surgery to remove all of the infection then treated him for 5 days with antibiotics and a feeding tube which brought him back to life. This of course cost us an additional $7k more to save his life. This was totally preventable. We're very grateful the other vet did their job, unlike the Westford vet who refused to. If you're smart you'll stay the hell away from this joke of a vet!

Nov 25, 2023

Juliane Deoliveira

First time I had to take my kitty to an E.R. and it was in the middle of the night. We had a great experience. Everyone was nice and explained everything to us. Hopefully we don't need to take our soul mate to an E.R again but if needed, I would go back there. Leoh wants to give a special thanks to Dr. Gautreau and her team and ask for forgiveness for the lion that comes inside him when he is in the vet 🫣 🤗

Nov 16, 2023