Veterinary Specialty & Emergency Care West - Open 24 Hours

This was our third time here with our current dog Misha. She is a very active and sometimes mischievous GSD. Our previous dog had to be seen for a deteriorating vertebrae in her neck. Unfortunately, euthanasia was the only compassionate choice. The staff has been professional, caring, and kind. Misha says, “Thanks again, friends.”

posted: 10/06/2025

Called the clinic at 3am because Muffin was constipated after more than 36 hours of not going. We traveled to Indiana to visit family for Thanksgiving week, and she had a side effect from the meds we gave her to handle the flight. She was whimpering and her stomach was bloated — I had to get her help. Coming from SF, I was super impressed that there are at least five emergency pet facilities near where my family lives. We only have one near us. I was also surprised that someone actually picked up the phone at 3am and told us to come right in — no million questions, no requests for records, nothing to slow down the process. It was an 11-minute drive, and she was seen as soon as we arrived. Wow. My ER experiences in SF are nothing like this. When everything was done, they gave her a probiotic and a laxative, and the total was $147 for the exam plus meds. WOW. In SF, just the emergency exam alone is $500. Muffin has recovered well and is happily doing her business in the snow now. Thank you to this clinic — and SF, seriously… what are we doing?

posted: 11/30/2025

We had to put our beautiful one year old cat down due to liver failure and they were the nicest people. they continued to give us time with our kitty and make sure we were okay. after she was put down they let us just sit with here and hold her. that was definitely the hardest moment ive ever gone through and they made the process a bit easier. i just woke up and went into the mailbox and they sent us a card. thank you for being such amazing staff and please dont ever stop being you 💗

posted: 04/16/2025

The entire staff were so kind and patient on one of the worst days of my life, losing my dog Allie. They were honest, explained every process and i never felt rushed or pressured. I can’t imagine how hard it may be working a job like that but the compassion they give really goes a long way. Can’t recommend this place enough

posted: 11/26/2025

10/10 experience. Everyone there, from the CSRs at the desk to the nurses to the vets were personable, helpful, and well educated. I took our cat in for an unknown leg injury and I was kept informed on his status, given the opportunity to contribute to the care plan, and provided with clear information and instructions. The facility was very clean and I appreciated having a personal room to wait in instead of being stuck in the lobby. I was there four hours, but I anticipated that and planned accordingly. I wish everyone knew that animal ERs work like human ERs - the most urgent needs get addressed first, so there may be a long wait ! It is what it is, and quality care is worth the time. This is now our closest ER so we will use them in the future if the need arises. Thanks for taking care of Leo, who you said "was an absolute angel today." 😻 (Pic is pre-injury, don't worry, he's resting indoors for now ! Lol)

posted: 06/26/2024