Banfield Pet Hospital

From start to finish I do have a few complaints. When I first called I was put on hold for about 20 mins so in that time I scheduled online and hung up. No biggie but a bit frustrating. Initially arrived 10 minutes early for my 4:30 appointment and checked in with a lady that kind of had a flat effect? Also no biggie. We weren’t seen until 5 which was very disappointing and frustrating as we had scheduled at 4:30. Aside from that the ladies who took a look at my cat were absolutely fantastic! They answered my questions, listened to concerns, and genuinely seemed to listen and understand. The recommendations were based in a place of care and not money, we chose what we could afford and have another appointment to follow up/ provide more care. Overall the office part was lacking but the team helping care for the pets was over the top phenomenal!

posted: 08/14/2025

Well I took my fur baby to the banfield fur his wellness check and was totally not happy. They were very slow and when I got their i asked them prices and they told me 26 dollars for rabies shot and 23 dollars for nails clipped never said anything about a Dr . Visit I told them I had 145 to spend on his visit and he had diarrhea still so they gave him some meds fur that and that was 23. Also do when I went to check out I asked them what the bill was going to be and they day said 143.68 wow after I told them I only had 145 to spend.i was so upset and about crying I will never take him back their I will take him to allen vet where they care and charge you what you can afford and we're awesome with tank

posted: 11/07/2025

I can't say enough good things. From the moment we walked in, the staff was warm, welcoming, and incredibly attentive. They treated my dog like family, taking the time to explain every step of his care with patience and kindness. The veterinarians are not only knowledgeable, but also truly compassionate, they went above and beyond to make sure my pet was comfortable and well-cared for during his visit. The facility is clean, modern, and well-organized, which gave me peace of mind right away. I’m so grateful to have found a place where I know my pet is in the best hands. Highly recommend to any pet owner looking for trustworthy and loving veterinary care!

posted: 04/19/2025

Dr. Kava and her team are incredible at this location. I started care with my cat here before I recently moved across country and I still have yet to find the quality of care they provided for my kiddo (which is why I'm here writing this review)! Ft. Wayne is lucky to have them and I will definitely return if I ever make it back to this area.

posted: 04/19/2025

This place sucks I went in 6 times for a basic ear infection and spent $300+ on medicine that didn’t work for me now to have to pay $500 for cancelling services with them and they went ahead and did blood work I didn’t authorize and are telling me I did. You’re better off paying more for an actual vet and getting pet insurance. These people do not know what they are talking about and it’s never clean in the rooms. I will be taking my business to Covington veterinary hospital where they actually care for your pets.

posted: 05/16/2025