Fox Valley Animal Welfare League

The administrator was very nice and got me checked in quick. My kitty Twinkie was very upset and confused after her spay but the doctor knew exactly how to calm her. They provided pain medicine and post op instructions. Twinkies recovery has been smooth

posted: 07/02/2023

Affordable prices for my fur babies. More affordable than any veterinary office near me. I made the appointment on my first call, but I was never able to reach them for confirmation, and they didn't call me to confirm the time and date before the procedure. I had the surgery information written down, but it was my first time there, and most places do a confirmation call, so I just hoped it wasn't canceled. I guess if you miss it, then that's on you. I did see something mentioned on their website that they get a lot of no shows, so I would think that might be why. The receptionist there wasn't the friendliest. She was very short in her responses, which came off rude. I didn't say anything because my dogs care was in their hands, but she did apologize and said they were short staffed and that she had another job and was only part-time there, etc etc. The tall male tech or doctor there early that morning said hello, but kept making faces and I could tell he was annoyed that my dog kept barking at him, which was surprising to me considering it's a place that treats animals. He asked if she was always like that and I mentioned that was her first time out seeing people other than my family. He had me hold her so they could give her a shot immediately to relax her and quiet her down and walk her to a kennel, then i left. I went early for pickup before the pickup time, because I live far from here. The receptionist from the morning told me my dog wasn't ready and she told me to come back, but I explained that I'd wait there inside no problem with my computer, because I lived far and was trying to beat traffic so that's why I was there early. I sat there for 5 minutes and then the receptionist told me I could take my dog. A guy walked in and asked to pick up, and she told him no, that he needed to come back I think after 4pm (can't recall exact pickup time) so he went back and sat in his car waiting. Overall, the quality of treatment for my dog was a 10/10. No problems afterwards, and she healed nicely after getting fixed, chipped, and vaccinated. The customer service there I would say 3/10. People are concerned for their animals, which are family, so I would expect better customer service and more compassionate staff. Would I go back, yes, because it's affordable. I just wish they were a little friendlier.

posted: 09/12/2023

I wish I could give them 10 stars! Great experience from start to finish. I brought Dolly in to be spayed and was greeted by a friendly face immediately. I had printed the surgery form and had it completed prior to my arrival, which I recommend for a quick drop off. I will admit, I was a bit nervous about leaving my sweet Dolly, but I immediately felt at ease when I walked in. Very clean and organized. I arrived 45 minutes early to pick her up post surgery, not knowing if I would have to wait until the specified 4:00 pick up time, but I was allowed to take her right away. Right when I walked in, she knew I was there for Dolly, it was amazing and confirmed that I made the right decision by having her services done here. The post-op instructions were clearly explained and Dolly is doing great! I highly recommend FVAWL!! 10 stars!!

posted: 07/24/2023

I’d like to thank everyone at the clinic for taking such good care of my kitty & performing her much needed dental cleaning. The staff here goes above & beyond ..& the price is unbeatable. Thank you for helping our furry friends with such compassion & care. 4 paws & 5 stars!

posted: 04/27/2023

FVAWL is an absolute gem. The incredible staff took such wonderful care of our pup. I highly recommend them to anyone in the area to handle their fur-buddies' veterinary needs.

posted: 08/29/2023