Banfield Pet Hospital

Dr Rosanova at the hoffman estates location off roselle/golf has been my vet for about two years now. She has performed major tooth surgery to extract all the teeth of my one cat who recovered without any major complications. She has helped me with dieting needs for my obese, food motivated cat. she is now overseeing the well-being of my new addition to the family. Dr. Rosanova communicates in a way that helps me better understand what my cats need. She is reassuring and she takes her time. I absolutely love this doctor and trust no one else to take care of my animals.

posted: 07/27/2023

They lied about service preformed. Cause my dog needless pain and suffering. Cost us more money on the long run. Almost killed my dog. Said they would follow up about the situation but they didn't. Request you records to see if they lied to you. Also the diagnosis was completely wrong.

posted: 10/06/2023

We took our kitten as he was having diarrhea that was getting better, the vet suggested blood tests (about $200) and did nothing else. No antibiotics, no other injections or medicines. Then said if the condition worsens take him to emergency. I don’t know why I paid $67 for this visit, just to hear this. I was expecting them to be little bit more thorough and given some antibiotics or stomach upset medicines to make him feel better. Edit: I had reached out to the Banfield instagram account with the name and phone number, still yet to get any response.

posted: 09/09/2023

I cannot say enough good things about Banfield Pet hospital on Roselle and Higgins! I have a English Mastiff who had been throwing up for 3 days. I took him in and they xrayed and saw obstruction....they had a full house already, but managed to squeeze my boy in to remove blockage as well as provide scrotal ablation, tummy tack (gastroplexy) and remove a non cancerous growth from his head. Dr. Rosanova and staff are phenomenal! They made sure i was informed, talked about what they were going to do, and did it. Several of the staff members stayed til almost 9pm (when they close as 6pm) just to help me load my almost 200 pound baby into the back of my car as his procedures ran long. Needless to say they made my day! Kudos to the whole team at Banfield Roselle and Higgins! You have a customer for life!

posted: 09/07/2023

Have had 4visits for my 2dogs/vaccines. Luv luv the vet techs & vets - informative, friendly, gentle & shows care for animals. Lost 2 stars for front reception staff... unfriendly, non-care tone & seems to hate their job. Wish I could say it was a bad day - but 4visits same non-care attitude. Front staff is a reflection of your facility - if you don't like people, if you don't like dogs & servicing people is not your thing.... maybe you should find a different job / role.

posted: 03/29/2023