Belmont Animal Hospital of Chicago

Dr. Clark and her team are AMAZING and we will miss them so much (we moved out of state otherwise I'd stay with this team forever)! They loved our dog Mila and gave her the best care, were always available for questions and really attentive in their care-plans for anything that came up. Thanks for a few years of the best vet care, I hope our paths cross soon!

posted: 08/24/2023

Dr. Marcia and team are EXCELLENT. When my partner and I adopted our pup, we were referred by a friend. Due to his adoption, we have limited health history. Dr. Marcia provides excellent education of all things to consider, what interventions are available and triages levels with pet parents in a way that is informative, warm and kind. I cannot say enough good things about this practice. Trust them with your little guys, you won't be disappointed.

posted: 09/19/2023

Dr. Clark is great and extremely caring with your animal, but this does not make up for the extreme lack of professionalism by the staff at this establishment. I brought my dog here in March to establish care and get an opinion on a dental cleaning. This was a great appointment, so I scheduled a follow up for all of her vaccines - another appointment that went relatively well. They did bring in a list of charges before the appointment was over and I had to clarify that my dog did not actually need half of the vaccines on the list - which they would have known if they had any sort of reliable tracking information for previous medical history. This was slightly concerning because if there HAD been something she did not need and received a double dose of, I would be paying extra and putting my pet through that for no reason. Even still, this was not too off-putting, so I continued to schedule my dog for a dental cleaning. I received multiple confirmation emails and phone calls for this appointment. Similar to any other doctor/dentist/etc appointment, these phone calls and emails did not say anywhere that I needed to call the office and confirm the appointment again. When I called to schedule the first time, that seemed to be all that was needed - if it wasn’t, their reminder emails were extremely unclear. The day of her dental cleaning, I fasted her for twelve hours, went to take her to their office and called that morning because they had not provided clear instruction on drop off time. I had received three different time frames to drop her off. When I called, they told me they had no record of her appointment - upon further investigation after me providing several receipts of her appointment, they informed me that because I didn’t call them back (even though I received several notifications that this appointment was confirmed) they gave her appointment away. Beyond this office having strange business hours, it is almost impossible to get someone on the phone who has any idea what they are talking about. While I did attempt to call several times to get clarity on drop of times, dental pricing estimates, etc. I was told multiple times that they would “look into it and call me back,” only for me to never receive a callback and when I phoned again, they acted as if they had never spoken to me before and I was starting all over every single time I called. I understand there can be mixups, but I no longer trusted this office to be responsible for putting my pet under anesthesia. When I called several weeks later to get her records transferred to a new vet, it seems they have completely deleted her file! This is extremely careless as now I would have NO proof that my pet has had her vaccinations if I hadn’t personally saved email receipts they sent to me. Extremely unprofessional and unreliable office staff. A shame because Dr.Clark is incredible, but there are bare minimum expectations a business should be able to provide and maintain. Think twice before choosing this vet.

posted: 09/15/2023

Wouldn't take my dog anywhere else. We enjoy the family feeling we get and Dr. Clark is always trying to stay a step ahead of my dogs many needs. She will always be our first choice for our baby.

posted: 08/01/2023

Staff and Doctor are great! I have run into scheduling issues twice and they did charge me for a service I wasn't aware about. When you pay, they don't have screen with each items cost. Definitely ask for it! I got charged $62.00 for a fecal test I wasn't aware about. More annoyed that they don't tell you this when you schedule the appointment or when checking out. So now I have to go back twice or loss 62.00.

posted: 08/08/2023