Banfield Pet Hospital

Sue

Wonderful experience at Banfield in South Loop. Staff at check-in was very friendly and helpful. Dr. Jantzi called me to inform me with every step they took to take care of my cat! I knew he was well taken care of! Pick up was smooth and staff was so friendly from start to finish! Great experience! Thank you Dr. Jantzi and Banfield team!!!!!

Jan 28, 2026

Maria Perez

Recently, our dog began experiencing health issues. We brought him to Banfield twice within the past two two months but each time we received only general information and no clear diagnosis. A week after the last visit, we had to take him to the emergency clinic. The veterinarians there determined that our dog had stomach mass possible cancer also neurological with a medication that this Banfield vet recommended.. call and told them never received a call back .. the lady in the front is so rude the one on the heaver side she was like bring diaper next time I had to clean all the poop cause you dog started pooping .. that the main reason she was their .. also she had a diaper on .. is deeply concerning that none of the veterinarians at Banfield identified his the stomach mass or any of these underlying conditions mind that they has my dog in their clinic all day like 8 hr. Our dog passed away peacefully at the emergency clinic This morning, I attempted to cancel our Banfield policy, but I was informed that we remain financially responsible for monthly payments until fall of 2026. We only had for 2 month don't do preventive care plan and pls don't go to this clinic they will kill you dog

Jan 12, 2026

Dorothy Moy

Our dog had been covered under a Banfield policy since he was two months old. Over the past twelve years, he was seen by several veterinarians at this location; however, many of them appeared to have limited experience. When our dog was about one year old, he frequently scratched his eyes and head, often until the area bled. At that time, the veterinarian was unable to identify the cause but suspected heartworm and recommended multiple tests. After conducting our own research, my husband discovered that our dog’s symptoms were consistent with allergies. Over the years, various veterinarians prescribed different allergy medications, but it was we who requested Cytopoint injections for him. Recently, our dog began experiencing additional health issues. We brought him to Banfield twice within the past two weeks, but each time we received only general information and no clear diagnosis. Four days after the last visit, we had to take him to the emergency clinic. The veterinarians there determined that our dog had fluid accumulation in his abdomen, a heart murmur, possible heart failure, and several other complications. It is deeply concerning that none of the veterinarians at Banfield identified his heart murmur or any of these underlying conditions. Our dog passed away peacefully at the emergency clinic last night. This morning, I attempted to cancel our Banfield policy, but I was informed that we remain financially responsible for monthly payments until Spring of 2026.

Dec 11, 2025

Justin Mei

Very disappointed with my experience. I received a call from a Banfield representative who said my appointment had to be canceled due to a past-due balance. I assured her I would get the account number that same day and fully settle the balance, and asked that my appointment remain since it was going to be paid anyway. She repeatedly refused without giving a clear explanation, only saying she “couldn’t do it.” As the call went on, her tone became rude and dismissive. I explained that this appointment was the only time I had available to drop off my dog to see the doctor, but she showed no empathy or willingness to help and denied the appointment again. I understand policies, but the lack of flexibility, poor communication, and unprofessional attitude were extremely frustrating. This experience made me feel like a loyal customer trying to resolve an issue didn’t matter at all.

Jan 19, 2026

Deidra Roberson

The services provided to me and Shelly have been excellent. I’m very grateful to her doctor has been particularly warm and empathetic!! I feel our plan has met our needs.

Sep 15, 2025