Hoof & Paw Animal Clinic

Tim and the staff at Hoof and Paw are top notch. They treat your pet as if it was their own. They are caring and the customer service is nothing but GREAT ! I wouldn’t look anywhere else but Hoof and paw to bring my family pet and get the medical care they deserve.

posted: 06/12/2023

I had a non-life-threatening emergency and was given a same-day spot through a cancellation. I DID tell the office that I was a new patient, but when I got there I was told that they wouldn't see my cat because they "weren't accepting any new patients." They didn't mention this when I made the appointment, nor did they mention it during the second call when they gave me the cancelled spot. They ALSO didn't check their OWN files to see that no, I didn't have any account with them. I had to stress out a cat who was already in physical discomfort because they "don't take sick animals." She wasn't sick, she had her shots. They were just sticking to a stupid rule that they wouldn't even consider possibly breaking--even though the appointment time was free. Because I was a new patient. I won't return. You only get once chance to make a first impression.

posted: 10/06/2023

If your vet appointment or walk-in is with the older lady, or really anybody there be weary. They won’t thoroughly do their job for whichever reason I don’t know why. My dog was misdiagnosed due to a one of the long working employees negligence toward the situation, and towards my now lost beloved dog. They do great for picking up meds for animals, but I’ve heard so many bad stories from others. Even stories of accidental euthanasia due to once again, negligence and lack of attention towards their work. Now I got to experience it first hand and let me tell you it was the start to a spiraling of appointments, worries, and annoyance because we knew more was wrong with our girl. We switched vets and decided we wouldn’t be going back there unless we needed to get meds. When calling H&P back to let them know we wouldn’t be back it was rough. Not only was it difficult for us to give them the news of a new, much worse diagnosis than H&P gave us. It was hard for the lady speaking to us on the phone to hear about it, to hear that our dog is now diagnosed with something that will kill her. The lady on the phone at H&P was very upset, almost and maybe to the point of tears. She even mentions that it’s not the first time these issues have been seen, and it’s also not the first time they’ve been held semi-accountable. It’s terrible, and I know it happens other places as well, less frequently. However, this place though has had me heard, and feel enough that I can’t not publicize my personal experience. You have a few good apples here, spit the rest out. Don’t be like Eve. The opinions and help here come from a caring occupation, but not a caring mind.

posted: 09/15/2023

Hoof and Paw is a fantastic animal clinic I have been to for 13 years. They have seen my dog since he was 3 weeks old to 13 years old and have never disappointed. Both the doctors have a way of knowing immediately what's wrong and can always fit us in their schedule quickly. I would say everyone should try this clinic.

posted: 06/07/2023

Great and quick service always. Homie feel and very knowledgeable. We take all our pets here for all their needs. I definitely recommend.

posted: 08/16/2023