Banfield Pet Hospital

Holly Harrelson

This is in regards to my most recent visit to the Meridian, Idaho. On August 16 I brought in Charlie girl for her yearly dental cleaning and a lump removal. I previously have been in to address these skin problems on three other visits. In the spring when I was in for my preventive care exam. On this visit the lumps were up to golf ball size. Because CG moves so much we were unable to do a sample while awake and the vet that I had see the last several visits recommend we wait until August when she was coming in for her dental. At that time we would remove the middle one on her chest and the large one on her side(under her front right leg). On August 16th when I did my drop off they took Charlie Girl back right away. After I signed my paper work then they took me back to the kennel area so I could show the nurse where the lumps were. This should have been done before she had been taken back in an exam room with myself and a tech or myself and the Dr. I then received four phone calls throughout the day concerning her care. Two were while she was under anesthesia wanting to know what to do with removing these lumps. The first call was when I discovered the vet doing her dental work and procedures was not the same vet I had seen the last three times. I found out this is a common practice. When I went to pick up my pet I was not charged for the procedure as this was being left open until the manger could review my case. On Saturday August 17 the manager called to speak with me to find out what had happen and to better understand how this could be avoided. I explained what had taken place and she stated that this has been an on going practice that the vet you see does not mean you will be scheduled the same vet for surgeries or dentals. At this time I was informed I still had a bill that needed to be paid and they could take off 250 of the open invoice of 500. This was a surprise as I thought I hadn't been charged. This whole process was handled very unprofessional and should have never happened. I have been with Banfield for years because I have moved a lot due to military and other career circumstances. Banfield made it convenient for me to get consistent care for my dog. From the miscommunication of the care of my dog with who was taking care of her, the surgery, the amount of phone calls I had during the surgery, and then the check out it's unacceptable that your company is still wanting to charge me the 250. I will be going to the Boise Location from here on out instead of the Meridan one.

Aug 18, 2024

Shegun Pointer

The. Care team is so nice and they all love Kenzo. He had no anxiety about his checkups.

Oct 2, 2024

Julia Gorman

I love, love, love Dr. WYNN. Her down to earth, country doctor attitude and warn demeanor make me feel VERY good about bringing my Coco Chanel to Banfield. All of the staff is warm, kind and caring. I wish I could mention them all by name. Sydney and Josh stand out as being very good at what they do and how they treat us. Thank you for taking such good care of us.

Aug 21, 2024

Petra Kingmixay

Dear Banfield Hospital in Meridian. I am writing to express my dissatisfaction with the service I received from Dr. Barbara J. Wynne today. As a veterinarian, I expected her to provide professional and compassionate care for my dog, but unfortunately, this was not the case. Dr. Wynne had never seen my dog before and was unfamiliar with her medical history. Despite this, she insisted on pushing her opinions on me in a very rude and condescending manner. I have done extensive research and consulted with several specialists regarding my dog's cancer treatment, and as a result, she has been cancer-free for two years, with no ear infections, healthy teeth, and no skin issues. I believe that Dr. Wynne could benefit from being more open-minded and willing to learn from others. If she were to do so, she might be able to save more lives instead of imposing her beliefs on clients she has never met. As a strong advocate for my pets, I will continue to do everything in my power to keep them healthy and disease-free, and my track record speaks for itself. I kindly request that Dr. Wynne not be assigned to care for my dogs in the future. Thank you for your attention to this matter. Sincerely, Petra

May 23, 2024

Toni Thompson

The care team for our dog was excellent. We were treated very professionally and respectfully. Thanks Dr. Fraser for answering all our questions

Sep 4, 2024