Idaho's Gem Pet Hospital, Formerly Lake City Pet Hospital

Absolutely disgraceful experience. My family has trusted this clinic for years, but after their recent behavior, we will never return. We urge others to be extremely cautious. We prepaid $180 for a simple checkup appointment for our small dog. When a work emergency forced us to reschedule, they demanded we pay a second $180 just to book again, with no credit, no transfer, and no service rendered. When we rightfully refused to be scammed out of double payment, they retaliated by “firing” not only our small dog, but also my completely unrelated dog who needs regular seizure care. Firing an innocent, medically fragile dog simply because you are angry at a client is beyond unethical. It is cruel. They also charge extra money just to print a physical prescription, something that should be a basic patient right. Everything about this place feels greedy, callous, and untrustworthy. If you value transparency, fairness, and true care for your pets, look elsewhere. This hospital is all about maximizing profits at the direct expense of the animals and families they are supposed to be helping. We will be reporting them to the Idaho Veterinary Board and strongly encourage others who have had similar experiences to do the same.

posted: 04/25/2025

I love this clinic. I ended up going there because the dog I adopted had been and established patient there. The staff and the doctor are amazing. They take their time answering and doing a very thorough exam. All the while giving my dog treats. Which he loves. So glad I found them!

posted: 04/02/2025

We've had Dr. McGraw and her team be our primary vet for our Labrador for 4 yrs now and even with staff turnover there has always been a dedicated sense of compassionate care from LCPH. I trust the expertise and experience here and appreciate the kindness and legit love provided to our beloved Griz each time he visits. Thankful for this, truly.

posted: 04/23/2025

I had gone to the same veterinary clinic for almost two decades. It was purchased awhile back and at first everything seemed the same. But soon after there was a conflict in the treatment with my 15 1/2 year old shitzu. A friend recommended Lake City Pet Hospital. I was so pleased with everything, from getting seen within a reasonable time frame to how the doctor interacted with my old girl. She came in the room and proceeded to sit Indian style on the floor to do her examination. My sweet girl was never stressed or nervous. She just thought she was getting loves from a new friend. Their prices were right in line with other places but they have the"will work with what you can afford attitude". Very different from what I was used to. I will continue going here as I now have a new puppy. She's keeping her older sister young!

posted: 09/15/2023

The best veterinarian I have ever had for my 60 year history with dogs. She gives the right amount of details shared in a way that helps me understand everything my pet needs for good health. Compassion excels here.

posted: 03/21/2025