PetMed of Key West Veterinary Clinic

Our family has been using PetMed since moving to the Dubuque area a few years ago. We LOVE all of the veterinarians, techs, & staff- but must give a special shout out to Molly who always goes above and beyond with our fur babies. Working in vet med takes a very special type of passion (and strength), and the empathy and caring we receive from the staff at PetMed is unmatched. Thanks for all you do to help keep our pets happy and healthy.

posted: 05/09/2025

We’ve been taking our animals to PetMed of Key West for over 4 years. They have been exactly what our almost 10 year old German Shepherd, Louie, needed. Louie doesn’t trust many people and can be a handful at times. Despite this, Dr. Hellert and her staff have helped him overcome all of his medical challenges. Everyone here is extremely mindful and has handled him with extra patience and grace. 10/10 would recommend you bring your animals to PetMed of Key West.

posted: 05/14/2025

While every single vet there is over the top friendly, courteous, skilled, knowledgeable, kind, easy to talk to, the same ABSOLUTELY can not B said for their receptionists. They rarely smile, they look and act grumpy, they are curt and short, not at all welcoming. There's one lady there that in person and to your face use HON, DEAR, SWEETIE when talking to U. O have absolutely no idea how she addresses me, but in my opinion, it's degrading, disrespectful, and unless she calls men by those same titles, it's highly discriminatory and sexist. Then there's another one, an older lady with light brown hair, that I got in to a tussle with over the phone regarding our 3 animals files, copies of rabies and immunizations. She was just as pissy and inconsiderate to me as I was 2 her. Yet, when my husband went in 2 pu what we needed, she was EXTREMELY UNPROFESSIONAL to my husband. She was short, curt, unfriendly and had the audacity to ask him about me and make a disparaging remark about me to him. She asked him just what MY problem was and why was I so grouchy. And that I needed something to help me with my problems. So, my husband came home and asked me about her, bc he had ABSOLUTELY NO IDEA what was going on! So I told him. And our son even backed me up bc I had the conversation on speaker phone. We went in yesterday for our cat's allergy problems and her rabies shot. Again, the vet and her service was absolutely beyond reproach and top shelf!! Then we went 2 pay the bill. I will say that their $$$ R a bit steep. The last time we went in there, we talked about getting our 2 dog's teeth cleaned. They gave us sn estimate. It would B around $1100 per dog!! I called around and I got other estimates. They were between $500-$850/dog. So, yeah, a bit pricey. But anyway, the one receptionist was on the phone and peppering the conversation with dear and Hon. The other one that waited on us...no hello, no goodbye, no thank you. All very prim, proper, short, perfunctory and COLD. I inquired as 2 the availability of any dog or cat samples of treats or foods for our 2 cats and 2 dogs plus our 4 stray cats that we feed. She didn't even look up to scan the shelves or make eye contact. She just said NO. That was a little hard 2 believe as literally every time we have been in there, there's been samples. And I know that pretty much every rep that comes thru there on a regular basis leaves an abundance of samples and also will send the vets samples. All it takes is a note from the vet or sometimes it's just done and set up 2 automatically send out the samples. Plus, yesterday it actually STUNK in their office. A LOT! Like urine. Was really strong. First time we've ever been there that it was that nasty and potent of a smell. So, I'd definitely the vets a 5 star rating, but their receptionists regrettably brought the rating drastically down.

posted: 08/06/2025

I simply can not recommend PetMed enough! Dr. Hellert is an amazing Vet who deeply cares for her patients. Her staff is always accommodating, informative and kind. Rest assured that your pet will be well taken care of here.

posted: 04/17/2025

I have known Dr Hellert for over 20 years and she is a true animal lover. She is honest and straight forward with you and your pets health. When I have had an emergency question she listens and provides great guidance. Highly recommend!

posted: 04/17/2025