Fayetteville Animal Hospital

Vernesia Robertson-Fairchild

I noticed my review was blocked. Thought I'd share again. I wouldn't take a rat to this place. I called and was in desperate need of my puppy being seen because he was vomiting and not eating. My daughter and I bring him in, we're immediately placed in a room( I'm thinking this is good). Were there maybe five minutes, a young lady walks in with a clip board asks a few questions...walks out and immediately returns with a printed sheet not even 10 minutes later that has a list that's almost $600. Remember, the doctor has not come in or evaluated my dog. I then ask in confusion, will the doctor evaluate him or is this protocol to just bring a bill and not see the dog for the owner to pay and never even seen the physician who is deciding the care on a pet she hasn't even evaluated. The nurse says she would go and ask. We sit a few minutes, and as she returns (tech) , she replies that the doctor feels that all listed things need to happen but it is up to me. I start questioning, to see what would be best( at this point I should have left,now looking back). The tech/nurse( not sure what she was) seemed irritated and was rushing me to decide. I just went with x-rays because at least that would give us an idea of what was going on. The tech places a hog tie type string and started to drag my puppy who is ill to go for x-rays...my daughter gets up out of emotions and pulls our puppy up because obviously the tech had no empathy or couth for a sick pet. They go for x-rays and at this point I am livid from what just happened. I remain calm, and the next thing I know is that he's back in the room,,,doctor comes( my first time ever seeing her) and says that an emergency surgery is needed and that our puppy is not guaranteed to make it out of surgery. Of course we are emotional(my 14 year old daughter and I). I ask for a minute to think....she leaves and returns right back and I tell her I don't feel comfortable from the experience thus far and she immediately says that I cannot take my dog and she will euthanize him. My mind hasn't had time to gather where and how we have gotten here and trying to explain to my daughter because she's confused as well. My daughter immediately says that this seems to be about money and these people don't care. I have to agree. I speak with my husband and he levels me and says not to let our puppy suffer and just to make sure that our daughter is not in the room when this happens. I express to the tech and doctor that we did Not want to be in there when it happened....all of that was ignored. The doctor proceeds with two needles in hand and puts meds in and I literally had to tell my daughter to go outside. I'm stuck at this point because I want to console my daughter and I also am devastated about my puppy. No one ever consoled or said I'm sorry...I walk out and no one even cared. I get ready to pull off and the tech comes out and says to pull in breezeway for them to bring my puppy out in a cardboard box. A guy then comes and basically throws the box in trunk and walks in building. I'll never recommend. I've never seen such heartless people.

Aug 4, 2023

Kimberly Farrah Strickland

Today I showed up for appointment with my beautiful dog. I want the best care and support for my Bailey. I called a week ago an asked questions. I wanted to board Bailey there for the week. I knew I needed to bring various items before coming and I did bring the items with me. The woman over the phone informed me that Bailey needed shots or proof of them, because Bailey was a puppy. Plus she would need to stay a few hours at the facility to mix with the staff and other dogs her size. Not to mention that I must put up half of the money up front before leaving the dog on a TRIAL RUN for boarding. The shot records were accepted by the vet yet Bailey would need a fecal matter test related to heart worms. Not to mention she just received all shots plus was tested for heart worms. So now I am suppose to pay a vet fee plus play date they suggested but didn’t discuss these things over the cell. There is more but my experience is not good, so support the professionals. Learn to work with quality professional staff and not those who excuses!

Aug 8, 2023

Jasmine Arnold

I love it here. As a first time dog owner, they make the experience very comfortable. They answer my millions of questions with a smile on their face. They’re very good about phone calls and reminders. The staff is very kind. They have always been pretty timely as well. I feel that my pet is in safe hands.

Nov 30, 2022

Samantha

Very sweet and caring staff. Didn't have me waiting long at all and was able to get my baby in quickly for a concern of mine. Definitely will be my vet for now on

Aug 16, 2023

Danielle Bunch

I am eternally grateful for the vets and techs at Fayetteville Animal Hospital. I rescue Dobermans (and sometimes other dogs) and visit the vet frequently. FAH has seen seven of my foster dogs in the last couple months. The vets and techs have been kind, thorough, and thoughtful. On Monday, Barbie & Skipper, came in with parvovirus. I know that while we could not save Skipper, their team did everything in their power to keep her alive and comfortable until it was clear there was nothing anyone could do. They allowed me to be in isolation with her as she left this world. I appreciate them so much and will continue bringing my foster and personal dogs to FAH as long as this team is there.

Aug 23, 2023