Banfield Pet Hospital

Went in for a routine visit and to address concerns about bumps on my 9 1/2 year old mini-goldendoodle, Ason. The vet recommended cytology testing on July 31. I paid hundreds of dollars for these tests, which were meant to determine whether the growths were malignant or otherwise something to be worried about. A week passed with no follow-up, so I called. The receptionist told me the results were in but could not give them over the phone, and said the vet would call me. A few days later, after no response, I called again and left a message. Still nothing. I finally logged into the Banfield website around August 7 and saw the results had been uploaded without any notification. They were highly technical, so I had to interpret the report on my own, and the findings appeared benign. I received no contact from the prescribing vet at all. On September 5, more than a month later, a Dr. Hannah called to say he noticed the original vet had never gone over the results with me. By then I already knew what the report said, so I did not call back. Unfortunately, I cannot recommend this Banfield location. The follow-up on an important health concern for my dog was poor. It felt like a corporate clinic focused on wellness plans and billing rather than real care for pets or the concerns of their owners. I am giving two stars, as the test was performed, and a non-attending vet eventually followed up, five weeks later. Update in response to Banfield’s reply: The response from Banfield was the same generic message they post on other reviews. It did not address the specific issue described here, which was a month-long lack of follow-up on diagnostic test results for my dog. The reply referenced only a general “experience,” without acknowledging the communication breakdown or the details of the situation. This further reinforces the original point that this location operates more like a corporate clinic than a practice providing attentive, individualized care. If you want local presence and relationship, go elsewhere.

posted: 12/06/2025

From walking in and being greeted by Adam ( the ) Best, to meeting Sam the fabulous lead nurse, and talking with the wonderful Dr Concepcion 👩‍⚕️, simply what an Exceptional Team ! What great care and love they have for my animal, and the patience and time everyone took to answer any and all questions. I’m glad to be confident that this team is the right group to take care of my fur baby. Thank you all and very much appreciated !

posted: 08/11/2025

I scheduled an appointment for my pet through Banfield’s online system and received a confirmation. When I arrived on time, I was told they couldn’t see us because “other appointments were already scheduled” and that the online calendar doesn’t always sync properly with their actual schedule. To make matters worse, the office staff was not helpful and showed zero concern for my pet or the inconvenience this caused. No apology, no effort to accommodate us—just a shrug and an excuse about their system. If your online booking system doesn’t work, don’t offer it. This experience was incredibly frustrating and left me questioning the level of care and professionalism here. I’ll be taking my pet elsewhere to a practice that values their patients and respects people’s time.

posted: 07/27/2025

Drove 75 miles for a 5pm appointment. We were running 5 minutes late, we called ahead and the phone rang as if the location was closed. The sign at the door and online had a 6pm close time. We arrived at 5:07pm and the doors were locked, the lights were off and no one was around. We attempted to call support, they forwarded us to the complaints department and they hung up on us as soon as we were forwarded. Completely unprofessional, lack of communication. No notice of the place closing early or a canceled appointment anywhere. Our day and time was wasted.

posted: 10/21/2025

I had a 5pm appointment today and arrived at 5. The website and door both say open til 6, but there is no one here and no one notified me about my appointment either being cancelled or whatever happened. Editing to add, we spoke to a vet tech that came outside. We were told they do not take appointments via the Banfield app/email, only phone, and do not have doctors available on Tuesdays. Claimed they called us, they did not. They're accusing us of having the wrong number on our account, but it's the same one we've always used to make appointments. This place lies, stay as far away as you can.

posted: 10/21/2025